Hotel Manager – Garowe, Puntland, Somalia

Vacancy Announcement

About us

Hotel Cadduun Plaza founded by a group of Somali diaspora, The completion of Cadduun Hotel Plaza construction in 2021 ushers in a new era of quality accommodation in Puntland. Cadduun Hotel Plaza provides temporary lodging by creating a differentiated experience capitalizing on personal service. Cadduun Hotel Plaza is newly built in a contemporary style and Guests can enjoy the comforts of home away from home. All of our guest rooms have ensuite bathrooms. A spacious lounge and dining area ensures our patrons enjoy a delicious morning breakfast or afternoon tea. The lodge offers hospitality, warmth, tranquility, and delicious food, for both leisure and business travelers. Cadduun hotel plaza able to participate youth employment.

Hotel Manager Job Description Template:

We are seeking a professional and customer-focused Hotel Manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel position. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.

To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.

Responsibilities:

• Manage personnel including receptionists, security guards, domestic staff and office employees.
• Monitor employee performance and conduct regular evaluations to help improve customer service and make sure the hotel is running well and guests are happy.
• Collect payments and maintain records of budgets, funds, and expenses.
• Welcome and register guests once they arrive.
• Resolve issues regarding hotel services, amenities, and policies.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Create and apply a marketing strategy to promote the hotel’s services and amenities.
• Prepare, Keeping and recording staff contracts and staff performance.
• Manage hotel database system and train with the staff
• Coordinate with external parties including suppliers, travel agencies, and business partners.
• Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.
• Coordinate front-office and back-office activities and resolve any problems
• Inspect the grounds, public areas and guest rooms for appearance and cleanliness
• ensuring compliance with health and safety legislation and licensing laws
• recruiting, training and supervising staff

Requirements:

• Bachelor’s degree in Business Administration or relevant field.
• A minimum of 5 years’ experience in hotel management or similar role.
• Strong understanding of hotel management best practices and data entry software.
• Outstanding interpersonal communication and customer service skills.
• Excellent knowledge of MS Office and computer accounting
• Exceptional leadership abilities with great attention to detail.
• Fluency in English and Somali. Knowledge of other language is an added advantage

Position: Hotel Manager

Duty station: Garowe, Puntland

How to Apply

Interested candidates are invited to submit their CV covered with application letter quoting job title on the subject line to aduunplazahotel2020@gmail.com.

Only shortlisted candidate will be contacted

Application close on 23 May 2021 @ 4:oopm

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