Terms of Reference (TOR) for Hospital Management and Administration Training Program

  • Somalia
  • Applications have closed

Somali Research and Development Institute (SORDI)

Terms of Reference (TOR) for Hospital Management and Administration Training Program

Somali Research and Development Institute


The Swiss Agency for Development and Cooperation’s (SDC) Private Sector Partnerships in Health (PSPH) programme follows a Market Systems Development (MSD) approach, aiming to provide Somali citizens, including disadvantaged groups, with better access to quality and affordable health services. PSPH focuses on developing, testing, and assessing pro-poor healthcare financing mechanisms and ensuring that organized private service providers deliver quality and inclusive health services across the country. DT Global implements the programme on behalf of SDC, partnering with the Somali Research and Development Institute (SORDI) and the Swiss Tropical and Public Health Institute (Swiss TPH). PSPH is managed as a unified programme under the Technical Director.

It is common in Somalia and Somaliland that private hospitals are owned and managed by clinicians who received professional medical training but no formal business or economics training. The Hospital Management and Administration (MHA) training program, organized for private healthcare service providers in collaboration with the Private Sector Partnerships for Health (PSPH) project, aims to equip healthcare professionals with essential skills and knowledge to effectively manage their facilities, in order to increase access to quality and affordable healthcare to the mass market. Participants will gain insights into various aspects of hospital management and administration, enabling them to enhance organizational efficiency and improve patient care, customer satisfaction, and ultimately, health outcomes.

Objectives for Participants

The training program aims to equip participants with essential knowledge and skills in healthcare management, leadership, and operational efficiency through interactive sessions and practical exercises, empowering them to enhance their performance and contribute effectively to the success of their healthcare organization.

  1. Knowledge: Gain a comprehensive understanding of key hospital management principles and healthcare administration practices.

  1. Skills: Develop the critical leadership, organizational development, and management skills essential for effective healthcare management.

  1. Application: Apply best practices in hospital management, focusing on quality improvement and patient-centered care.


  • This is intended to be a one-day face-to-face group training for several clients at once, to take advantage of efficiencies in delivery of common subject material. This follows the concept of “batch consulting”, where a group of clients enters together to gain an understanding of the fundamentals, but then exits individually with customized output and one-on-one follow up.

  • This is intended to be a classroom training that covers key aspects of hospital management in the first session, ending with attendees completing a workbook with their organization’s data in the second session. There will be an on-site lunch break in between. The trainer will then follow up with individual site visits.

Scope and Proposed Curriculum Outline:

The scope for this one-day Hospital Management Training shall cover:

  • Fundamental aspects of healthcare management and leadership

  • Hospital financial management, including insurance claims processing

  • Operations management

    • Admissions and front desk

    • Supply chain

    • Equipment and maintenance

    • Clinical quality control

    • Hospital waste management

  • Human resource management, staffing, and organization

  • HMIS

  • Hospital communications, both internal and external, and customer care

Target Audience:
  • CEOs, managing directors, hospital operations directors, senior clinicians, and other senior managers of PSPH client facilities and PSPH-supported hospital network members.

  • Organizations may send multiple trainees but follow up visits will be conducted with the participating organization, not the individual trainees.

  • This training is particularly relevant for those with advanced clinical education but no formal business education.

  • It is estimated that each training will be delivered to up to 20 individuals. Training for hospital network members may accommodate more.

Place of Performance:

The training shall take place upon demand at various locations in Somalia and Somaliland, at a secure venue convenient for gathering a group of participants. It may be repeated upon demand in different locations.


  • Trainer(s): Design training materials and workbooks, deliver training sessions, organize and conduct post-training site visits, and collect evidence of uptake (behavior and business changes) attributable to the training. The trainer is intended to be an independent consultant based in the location of the training/trainees. The trainer must be bilingual in English and Somali (both verbal and written).

  • Participants: Actively engage in training activities, participate in site visits, and apply learnings to their respective roles.

  • PSPH: Organize the training sessions and facilitate collaboration and coordination between participants and hospital partners.


  • Progress reports will be submitted by the trainer to the Team Leader and PSPH Intervention Managers.

  • Participants will be required to provide feedback on the training program and site visits.

  • A final report from the trainer will be required after the completion of follow-up site visits.

Expected Results:

  • Enhanced customer focus, leadership, management, and administrative skills among participants.

  • Improved quality of patient care and service delivery in healthcare facilities.

  • Increased access to quality and affordable healthcare for the mass market, ultimately measured by increased footfalls at participating facilities.


  1. Training materials, workbooks, and supporting resources.

  1. Pre- and post-training assessments of participants’ knowledge and skills in the subject areas.

  1. Completed training workshop evidenced by sign-in sheets and completed/analyzed participant feedback forms.

  1. Post-training site visit to each participating organization.

  1. Draft final report including evidence of uptake and use of knowledge gained at the training workshop.

  2. Final report incorporating feedback and presentation to PSPH.

Level of Effort:

  • Materials development

  1. Materials preparation and incorporation of feedback: 5 days

  • Training delivery

  1. Training session delivery: 1 day

  1. Site visits: 1 site visit for each participating organization, estimated at ½ day per


  1. Report preparation, review of feedback, and closing presentation to PSPH team: 3 days.

Estimated total for the first training: 12 days (based on 6 participating organizations in the training session).

Estimated total for repeat training sessions: 7 days (based on 6 participating organizations). Repeat training sessions shall use the same training materials and will not require LOE for materials preparation again.

A session involving more organizations, such as for Caafinet network members, will require a corresponding increase in LOE. A smaller session will require less LOE.


A detailed budget for the training program shall be developed, including expenses related to trainers’ fees, training materials, venue rental, and tea/lunch for participants.

How to apply:

Candidates interested in the position should send their CVs and cover letters to hr@sordi.so.

Applications must be received no later than 20 June 2024.

Please note that only shortlisted candidates will be contacted for further discussions.





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