Background

• Attend the UN Clinic on a full time basis;
• Assist the UN Physician in the performance of his/her duties
• Responds to emergency calls during outside office hours when necessary and assists Medical Doctors in providing adequate care;
• Give first-aid and advice to the staff and their recognised dependents;
• Ensures effective liaison between patient and private doctor, paramedics, family members, and colleagues as appropriate;
• Documents case findings.
• Performs diagnostic and screening tests such as: ECG, x-rays, laboratory (blood and urine), and other tests as required.
• Performs clinical assessment of patients visiting the walk-in clinic;
• Facilitates referral to the UN Medical Doctor or to an outside physician, as required.
• Ensures preparedness of staff travelling on missions or reassignments, including administration of appropriate vaccine, instructions on malaria prophylaxis and other travel-related ailments.
• Instructs on the content and potential uses of the travel kit.
• Assists in providing health education and health promotion programs;
• Participates in work environment assessment, e.g. office ergonomics, and addresses other occupational health issues.
• Coordinates medical evacuation and cooperates with Medical Services Division in N.Y. and the receiving facilities in home countries;
• Assists in providing medical support during evacuation and repatriation;
• Advises evacuees on the requirements for evacuation and/or escorts patients if needed;
• Concludes or closes medical evacuation files to enable staff members to submit claims;
• Assist in arrangements for the deceased;
• Designs and implements outreach programs for mission personnel;
• Plans and organizes preventive and promotes medical fairs;
• Perform medical briefing for incoming staff and conduct first aid training;
• Assess needs of clients visiting the walk-in clinic, provides care/advice (e.g., the benefits of preventive medicine etc.) accordingly and facilitates referral to the UN Medical Physician or to an outside physician, as indicated;
• Administer minor “outpatient” treatment and immunization requirements;
• Assists in maintaining records of patients’ medical data including consultations and treatment;
• Maintain strict confidentiality with regards to patient’s medical records; patient management and treatment.
• Perform medication, injection, dressing, stitching, foreign body extraction and so on as needed;
• Performs other related duties as required.

• Maintain the UN Clinic in good order and keep the inventory of medical supplies and equipment up-to-date and be prepared for disaster;
• In consultation with the UN medical physician, maintain a 24-hour roster of available specialists for referral and treatment;
• Coordinate and supervise the work of other UN Dispensary personnel i.e. Ambulance Driver and Cleaner;
• Check equipment and supplies on a daily, weekly, monthly and yearly basis and maintain them in working order;
• Ensures that medical instruments are properly sterilized and maintains hygiene and cleanliness of the dispensary;
• Through a monthly check, ensures that medical instruments and equipment in the UN ambulance are maintained in a working order, and replaced after use;
• Enter medical data of patients into register, patient’s file, and electronic databases;
• Schedule consultations with the UN Physician for eligible staff and dependents;
• Maintain a 24-hour roster of available specialists for referrals and treatment when necessary;
• Ensure a proper and safe disposal of hazardous material and medical waste in close coordination with the Medical Physician, Lab technicians , and Pharmacists
• Identifies and plans clinics’ material, supplies and equipment requirements and raises requisitions accordingly;
• Liaises with Procurement Section and Supply Section to establish essential contracts for the mission;
• Develops logistic plans to support field satellite clinics, and follows up on implementation;
• Draws and implements duty roster for clinic personnel;
• Maintains and medical inventory and supplies and distributes medical supplies to outstations;
• Arranges medical appointments and examinations to mission personnel;
• Updates the monthly medical reports.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization

Supervisory/Managerial Responsibilities:  

Supervise Ambulance Driver and Cleaner.

• Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
• Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
• Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
• Adapt with Agility : LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
• Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
• Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
• Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
• People Management: UNDP People Management Competencies can be found in the dedicated site.

Cross-Functional & Technical competencies 

Business Management            

Customer Satisfaction/Client Management 

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs.
• Provide inputs to the development of customer service strategy.
• Look for ways to add value beyond clients’ immediate requests.
• Ability to anticipate client’s upcoming needs and concerns.

Operations Management        

• Ability to effectively plan, organize, and oversee the Organization’s business processes in order to convert its assets into the best results in the most efficient manner.
• Knowledge of relevant concepts and mechanisms

Communication

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience
• Ability to manage communications internally and externally, through media, social media and other appropriate channels

Technology Awareness            

• Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work.

Required Skills and Experience

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