CARE is a leading humanitarian organization dedicated to fighting poverty and social injustice with a special emphasis on women and girls. CARE Somalia is part of CARE International, whose vision is to seek a world of hope, tolerance, and social justice, where poverty has been overcome and people live in dignity and security. CARE International is a global force and a partner of choice within a worldwide movement dedicated to ending poverty. We are known everywhere for our unshakable commitment to the dignity of people. CARE Somalia and partners contribute to the empowerment of the most marginalized and vulnerable rural women and girls to exercise their rights.

JOB SUMMARY

The ICT Officer is responsible for the day to day operations and functionality of ICT services and to

ensure no break-down of any of the vital and critical systems (Ex. internet access, e-mail services,

OneDrive). The position holder is expected to maintain the CO’s infrastructure, and network (LAN,

Wireless), as well as install and maintain CARE ICT required systems. This includes provide the

required technical support as well as troubleshooting of related issues across South and Central

Somalia. S/he is responsible for administrating and maintaining the data security. S/he is expected

to participate in ICT planning that would improve the ICT services in addition to the implementation

of these plans.

LOCATION: Mogadishu with frequent travel to other field offices.

RESPONSIBILITIES Job Responsibility #1

Responsible for providing the daily Information and Communication Technology support

Receives and responds to support requests. Troubleshooting software and hardware issues

and change the tickets status in Digital Help Center.

Prepares computers to new employees.

Inducts new staff to ICT policies and practices.

Installs and maintains client hardware, software, and peripherals •

Provide technical

support for user’s internet and network connectivity.

Configure and maintain the users’ email, includes setup, software update, and participate

administrating the Email Group, Users’ mailbox permission, delegation.

Following Care Somalia ICT department instructions and guidelines to provide an efficient

ICT support.

Job Responsibility # 2

Maintain the information technology assets (Hardware, Software, Systems) in good working

conditions and distortion recovery.

With close coordination with Somalia office ICT Manager, make sure that users emails are

properly configured and maintained, includes setup, software update and hotfix.

Administrate the Network Users, Computers, and printers and security according to ICT

Polices.

Install and maintain office Internet and networks equipment.

Understands and follows the information security policies.

Analyze equipment performance records in order to determine the need for repair or

replacement

Participate and deploy Recovery Plan to protect the data from software/ Hardware

distortion and ensure that the backup data is consistence and reliable to be restored onliine

when and as needed.

Job Responsibility # 3

Administrate the internet and network systems’ operations and security. Troubleshoot and

support the users of these systems.

Configure network infrastructure (Internet routers, LAN and wireless network, Access Points,

switches, Firewall, VOIP etc).

Administrate and troubleshoot the internet and network problems and provide solutions.

Administrate, monitor and maintain the firewall, antivirus and O365 Apps.

Provide support for network clients.

Collaborates with ICT Manager to ensure the efficient operation of the network

environment.

Job Responsibility # 4

Explore potential entry/cooperation points with CO Departments and Programs

Monitor implementation of the ICT policies and instructions.

Optimize use of ICT devices and provide the technical specifications for devices and

software.

Provide user’s orientation, technical practice, training one to one or courses.

Contribute and help to improve the CO work performance using technology.

Adheres to the organization policies and procedures.

Performs other duties and any relevant tasks assigned by the supervisor.

QUALIFICATIONS

Education/Training

Required: A University degree in Computer Sciences, Information Technology and Engineering or

any other relevant field.

Desired: A Master’s degree in Computer Sciences/ IT and or Engineering. Microsoft / Cisco

certifications are added advantage.

Experience Required

Three (4) years of experience on relevant field.

Experience on network managements.

Desired

Three (4) years of experience on relevant field with an NGO or an INGO.