2022-09-27

Communications Services Manager – Somalia

Somalia
Posted on September 27, 2022

CTG

Communications Services Manager – Somalia

Closing Date: 2022-10-31

Job description

CTG overview	CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006. CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions. Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services. Visit www.ctg.org to find out more
Overview of position	CTG is looking for qualified staff as mentioned below in the TOR.
Role objectives	Responsible for the support & monitoring of telecommunications systems deployed by the UN in the field & HQ. Generate reports. Assist in the analysis, definition, specification & documentation of telecommunications solutions, policies, standards & guidelines. Generate & revise network diagrams & network documentation. Install, configure, maintain & support equipment & systems providing ICT services. Troubleshoot connectivity & infrastructure problems. Monitor & analyse the performance of ICT services. Provide information on availability of support packs, relevant firmware updates. Manage cabling & infrastructure projects. Liaise with the UN if permits or authorization are required from the government or local authority. Provide advice to implementing partners of the UN. Maintain asset records. Assist in the decommissioning of obsolete equipment as required by the UN regulations.
Project reporting	This role reports to the line manager
Key competencies	Minimal 5 year experience in installing, configuring and managing telecommunications equipment in large & complex environment. Experience in managing & monitoring VSAT, LAN & WAN voice & data infrastructure including TCP / IP networks, VPN, firewalls, switches, routers & network analysis tools. Experience with server deployment, DHCP, DNS & other LAN services. Proven ICT project management experience with a methodology such as PMP, PRINCE2, etc. Knowledge of the ITIL framework. Experience in customer services & the ability to provide a professional interface with the user community. Good interpersonal skills. Attention to detail. Proven ability to work under pressure. Industry recognized certifications are an asset.
Team management	This role has no team management responsability
Further information	Qualified female candidates are encougared to apply for this role.