Senior Banking Officer (Two Positions) Internal/External – Jigjiga

Purpose of the Job

To enhance the level of customer satisfaction and retention of existing customers through providing comprehensive support to branch offices.

Main Duties and responsibilities:

• Assist in the development and implementation of administrative and operational service delivery plans and programs to optimize service excellence and the customer experience in the branch.
• Assist in the preparation of the Branch’s activity plan and KPI
• Communicate with other branches to ensure coordination and consistency, create selling and cross-selling opportunities, and assist in answering questions and resolving issues.
• Make sure the availability of necessary support resources when required by the branch.
• Coach and mentor subordinates towards effective support and customer service.
• Evaluate the periodic performance of each branch under his/her domain and report to the operation manager.
• Manage disciplinary concerns of supervised staff.

General Responsibilities

• To adhere to the Shabelle Bank policy in all activities, and to actively promote equality of opportunity wherever possible.
• To adhere to the confidentiality clause and uphold the Shabelle code of conduct.
• To undertake such other duties as may be reasonably expected.
• To provide a healthy and comfortable working environment, smoking is prohibited