2023-03-15

Information Technology Assistant (IT) – Dolow, Somalia

Dolow, Somalia
Posted on March 15, 2023

DRC

Information Technology Assistant (IT) – Dolow, Somalia

Organization: DRC – Danish Refugee Council
Location: Dolow
Closing Date: 2023-03-20

Background:

The DRC Somalia Programme is the largest programmes in East Africa region and has been providing relief and development services since 1997. DRC is among the INGOs with the largest presence in Somalia, with country-wide programmes implemented through six main sub offices in Somaliland, Puntland, Hiran Region, Gedo Region, Bay Region and Banadir Region. Using a human rights framework, the DRC Somalia operations focuses mainly on people who are affected by displacement, including refugees, internally displaced, and migrant.

Overall Purpose of the role:
Provide technical support of the staff and be the main point of contact for IT related issues in the DRC office and field offices.

Responsibilities:
Technical Support
•   Function as the main point of contact for IT-related issues remotely and on-site.
•   Offer Office365 support and guidance to staff in the area office.
•   Escalate Area Office365 and Dynamics login issues to HQ (itsupport@drc.ngo)
•   Ensure all staff are connected to OneDrive for data backup and monitor its usage on a regular basis.
•   Advise and instruct staff (users) on IT best practices, internet and email usage, and appropriate course of action where problems are encountered.
•   Perform General repairs for computers in the office.
•   Ensure to implement preventive maintenance Q1-Q4 in Jubbaland as per the provided checklist by CO IT Coordinator and update the preventive maintenance tracker.
•   Identify IT equipment gaps and share with finance and area manager for budgeting.
•   Ensure to implement and install DRC standard image and configure joining Azure AD to all laptops in Jubbaland as per the guide provided by the Country IT Coordinator.

Digitalization and Training

•   Train Area staff on DRC digital workspace (MS Teams, Yammer, SharePoint, Planner, and forms) twice a year as per the training guide provided by Country IT Coordinator.
•   Provide cyber security training for area staff regularly.
•   Ensure to upload training attendance sheet IT SharePoint.
•   Manage the access, design layout, and improve constantly on area workspaces i.e. SharePoint site, Planner, Yammer and teams’ groups with Area Manager’s approval.
•   Ensure to archive area staff handover data to the respective workspaces during the exit clearance.
Internet Management
•   Ensure to immediately alert Country IT Coordinator whenever there’s an internet outage in the area office.
•   Communicate with the ISP technical staff for troubleshooting and backups.
•   Ensure the network of the office is done in the proper way and there is a strong signal available in every corner of the office. There should be no visible wires on the walls and the structure should look nice and covered.
•   In coordination with IT Coordinator share network infrastructure upgrade budget to Area Manager and finance for budgeting.
•   Monitor internet traffic and ensure group policies vs connected devices are updated on a daily basis to utilize DRC bandwidth properly.
•   For better bandwidth utilization all social platforms and streaming sites must be blocked during working hours only.
•   Follow up internet contract expiry period with Area Supply chain.
•   Ensure strong network security by upgrading the Meraki appliance firewalls and firmware on a regular basis.
•   Prepare monthly API and Internet Report through Meraki router and share with Country IT Coordinator.
Staff onboarding
•   In coordination with the recruiting manager and HR, plan in advance to prepare a laptop before the new staff reports and ensure DRC image and other necessary DRC apps are installed.
•   Ensure to provide extensive IT induction to new staff on IT Digital Vision, Policies, and SOPs.
•   Once staff submits ID card details, ensure to print the ID card upon Country Director approval through the MS team’s approval system.
•   Ensure to register new staff to the Biometric Attendance system.
Others
•   Ensure all employees adhere to DRC internet policy and understand these policies.
•   When necessary conduct investigation on emails & internet usage by staff and report to AM.
•   Make recommendations to procurement and staff in regards to IT equipment as per Country IT standardization.
•   Closely work with area logistics to ensure you have the updated IT inventory list and can advise anytime required. Involve the disposing process and identify which item should be disposed of and for what reason.
•   Document network and other IT issues and resolutions for future reference.
•   As needed, install, configure, maintain and ensure secure operation of: Internet telecommunications; servers, desktop/laptop hardware and software, and peripherals; Local Area Networks, Wireless Networks.
•   Stay Current on all relevant and upcoming Technologies.

Education, experience & technical competencies. (include years of experience)

Essential:
•   Bachelor’s degree in Computer Science or other related field from a recognized institution.
•   More than 4 Years’ experience working in an IT support environment preferably in an INGO.
•   Advanced level of Hardware/software troubleshooting experience.
•   Advanced, Solid knowledge of network and communications technology, to include but, limited to, server operating systems including both windows and Linux based OS, network architecture, IP based networks (voice and data), Satellite communications, desktop solutions, email systems, etc.
•   Quick in learning new systems
•   Able to work under harsh and extreme conditions, good judgment and problem-solving skills.
•   Excellent Communication skills, and fluent in spoken English and Somali.
Languages:
•   Fluency in written and spoken Somali & English.

ABOUT YOU
In this position, you are expected to demonstrate DRC’ five core competencies:
•   Striving for excellence: You focus on reaching results through the Regional team both to position DRC and ensure excellence in all deliverables
•   Collaborating: You lead regional initiatives and processes by involving relevant parties and encouraging feedback.
•   Taking the lead: You take ownership and initiative while aiming for innovation.
•   Communicating: You listen to other stakeholders and staff; and you communicate concisely and persuasively.
•   Demonstrating integrity: You act in line with DRC’s vision and values
Conditions

Availability: April 2023

Duty station: Dolow

Reporting to: Area Manger

Duration: 9 Months with possibility of extension based on performance and funding

Contract: This position is graded as Band I-Non-Management for qualified national staff and the terms of employment will be in accordance with DRC terms for national staff.
The position is open to National (Somali) ONLY

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.
Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race, marital status or other protected characteristics.
Commitments
DRC adheres to the Core Humanitarian Standards. All staff are required to contribute to the achievement of these standards.

DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework.

For general information about Danish Refugee Council, please visit www.drc.ngo

Application:
Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post. We only accept applications sent via our online-application form on www.drc.ngo under Vacancies.

Please forward the application and CV, in English through the online application on www.drc.ngo under Vacancies no later than 20th March 2023

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport

Apply Here

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