Director of Operations – Somalia

Creative Associates International is a fast-growing, social impact company that specializes in the areas of education, economic growth, democratic transitions, and stabilization in post-conflict environments. Based in Chevy Chase, Maryland, this global development organization has a field presence is more than 25 countries and a strong client portfolio of that includes the U.S. Agency for International Development and the State Department. Since its founding in 1977 by four enterprising women, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike. 

The Director of Operations will report directly to the project’s Chief of Party (COP). 

Responsibilities

• Liaise between Creative Associates’ field and headquarters offices; 
• Oversee all operations staff/departments, including Security, office administration, human resources, procurement, logistics, and IT 

• Supervise procurement processes and inventory management; oversee assignment of inventory to staff and assign spot checks and physical verifications;  
• Supervise project security manager, demonstrative ability to take command and control of a security incident [management] in country if needed. Will be the direct reporting POC for all aspects of security and security management to the COP in Nairobi from Mogadishu.  
• Supervise travel and logistics for staff, including facilitating flight/hotel arrangements as needed; 

• Supervise personnel recruitment, onboarding, payroll, capacity building, UltiPro HR database updates, visa paperwork (as required) and termination (as required); 
• Supervise all project hard and soft copy filing systems in accordance with HQ protocols; 
• Mentor staff and field-based partners as appropriate  

• Ensure program operations, workplans and activities in target countries are in alignment with established project policies and expectations; maintaining constant communication and coordination with COP;  
• Provide operational management and systems training/capacity building for project staff and field-based partners as required.  

• Supervise staff, providing training and guidance as needed.