Information Technology Assistant – Kismayo, Somalia

CHILD SAFEGUARDING: Leveque 3: the role holder will have contact with children and/or young people either frequently (e.g., once a week or more) or intensively (e.g., four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

ROLE PURPOSE:

Provides administrative and technical services in the effective installation and maintenance of information/ data processing equipment and software packages in that Area offices.

SCOPE OF ROLE:

Reports to: Field Manager

Dimensions: Save the Children operates across all zones in Somalia/Somaliland and currently has three main area offices and additional 11 field offices. Programmatically Somalia is a large Country Office with more than $110million annual budget turnover, more than 70 active awards at any time and over 650 staff.

Staff directly reporting to this post: N/A

KEY AREAS OF ACCOUNTABILITY:

• Effectively maintain agency computers and other information technological systems. This includes preparing and installing such IT machines and appropriate software applications on servers, laptops, and desktops.
• Examining faulty data processing equipment to identify faults and providing feasible solutions to such faults/problems. This may entail consulting the machine dealers on their performance failures.
• Administering the Puntland Local Area Network.
• In conjunction with area IT coordinator regularly assess the computer needs of staff and provide appropriate training.
• In conjunction with area IT coordinator review policies, procedures and best practices regarding computer use, data storage and handling; and recommend to management on needed changes or improvements.
• Carry out routine checks on electronic equipment to prevent their damage due to improper connections and operations or adverse acts of computer virus.
• Other Specific IT responsibilities include:

Software:

• Installation & configuration of necessary software and ensure consistent usage throughout the office/s.
• Ensure that all software’s in use are appropriate and in keeping with Save the Children guidelines, global IT Policy and meet the requirements of the programme.
• Protect the programme’s data and computers from viruses and external threats.
• Manage the servers and ensure that data is securely organized, and relevant data is accessible to staff.
• Implement a system for backing up data from all computers routinely and ensure that backed up data is always secure.
• Be responsible for and maintaining an inventory of IT infrastructure in relation to all IT Assets (Computers, Laptops, Printers, Switch, UPS, Routers, Software Licenses copies etc).
• Undertake routine and regular maintenance of computers and accessories and ensure that all computers, printers, and other accessories are in good working condition, at all times.
• Ensure that adequate measures are made to protect equipment from power surges or similar threats.

General

• Provide orientation/training to staff on how to use and operate IT equipment’s effectively.
• Provide support in ensuring quality purchases of ICT equipment’s.

• Provide support in updating records and inventories of IT equipment’s.
• To carry out the responsibilities of the role in a way which reflects Save the Children’s commitment to safeguarding children in accordance with the Child Protection Policy.
• Any other roles assigned by the line manager.

COMPETENCIES AND BEHAVIOURS (our Values in Practice)

Leading

Delivering Results

• Delivers timely and appropriate results using available resources.
• Takes responsibility for their work and its impact on others.
• Plans, prioritizes, and performs tasks well without needing direct supervision.
• Understands the link between their work and the organization’s objectives.

Innovating & Adapting

• Suggests creative improvements and better ways of working.
• Seeks out and applies successful ideas from others to overcome challenges.
• Shifts tasks, roles, and priorities to perform effectively under changing or unclear conditions.
• Applies lessons learned to enhance future ways of working.

Applying Technical and Professional Expertise

• Makes decisions based on professional expertise and experience without deferring unnecessarily to others.
• Shares knowledge and best practice on technical solutions so that others can make best use of that expertise.
• Actively seeks new ways to develop the application of technical and professional standards within the team.

Engaging

Working effectively with others

• Actively listens to new and different perspectives and experiences of those they work with
• Proactively supports team members and trusts their capabilities.
• Demonstrates understanding of their skills and how they complement those of others within diverse teams and groups.
• Clarifies their role and responsibilities within the team to maximize impact.