ICT Officer – Dinsoor District, South-West,Somalia

Organization: Mustaqbal Development and Relief Organization (MUDRO)

Position: ICT Officer

Location: Dinsoor District

Job Terms: 12 months

Reports to: Operations Manager

Starting Date: As Soon as Possible 

Deadline For Applications: 13 August 2025 

About MUDRO

MUDRO is a non-profit humanitarian organization that helps empower vulnerable communities in crisis. They work to transform crises into opportunities for self-reliance through partnerships with local communities. MUDRO operates emergency response programs in areas like WASH, nutrition, health, shelter, protection, and food security. They also assist internally displaced women and girls by providing access to safe spaces and case management.

Position overview

We are looking for an experienced and proactive ICT Officer to lead the development and support of our technology systems at MUDRO’s Dinsoor field office. This role is pivotal in ensuring smooth operations across our humanitarian programs by providing reliable ICT infrastructure, user support, and digital capacity building.

You will support staff in remote and resource-limited settings by optimizing connectivity, safeguarding systems, and introducing user-friendly technologies that facilitate program delivery, data collection, and decision-making. By strengthening MUDRO’s digital backbone, you’ll help enhance the organization’s responsiveness in delivering lifesaving services such as nutrition, health, and protection interventions.

The ideal candidate should be passionate about problem-solving, comfortable working in rural environments, and capable of translating technical support into meaningful operational impact.

Why Join Us?

• Make a Difference: Play a vital role in supporting programs that improve the lives of vulnerable populations.

• Dynamic Environment: Work in a challenging yet rewarding setting that fosters professional growth.

• Inclusive Culture: Be part of an organization that values diversity and encourages applications from women and persons with disabilities.

General Requirements

• Technical Expertise: Strong knowledge of ICT systems, troubleshooting, and network administration.

• Practical Experience: Proven experience in installing, configuring, and maintaining IT hardware and software.

• User Support Skills: Ability to provide effective user support and train non-technical staff.

• Integrity: High commitment to data security and protection.

• Adaptability: Capacity to work in remote areas under pressure and in challenging environments.

Key Responsibilities

1. ICT Infrastructure & User Support

• Maintain and troubleshoot all office hardware (computers, printers, routers, etc.) and ensure timely repairs or replacements.

• Provide on-site and remote technical support to staff, resolving hardware/software issues with clear documentation of solutions.

• Manage software installations, updates, and configurations tailored to program needs.

2.Network & Systems Administration

• Monitor and optimize local area network (LAN) and internet connectivity to ensure reliable communication and data access.

• Perform regular backups and system maintenance to prevent data loss and service disruption.

• Implement and manage antivirus protections, firewalls, and system security settings.

3.Digital Tools & Program Support

• Deploy and support digital data collection platforms (e.g., Kobo Toolbox, ODK) for field surveys and reporting.

• Ensure smooth functioning of data syncing between field devices and central systems.

• Assist program teams with setting up mobile devices and ICT tools for humanitarian interventions.

4. Training & Capacity Building

• Design and deliver training for staff on basic ICT functions, digital security practices, and the use of specialized software.

• Develop user-friendly guides and help materials to build internal digital literacy.

5. Cybersecurity & Compliance

• Enforce data protection policies, monitor system access, and safeguard confidential information.

• Maintain up-to-date records of ICT assets, software licenses, and user credentials.

• Ensure ICT operations meet donor and organizational compliance standards.

6. Coordination & Reporting

• Collaborate with vendors, service providers, and internal teams to address technical requirements and upgrade opportunities.

• Contribute ICT-related inputs to donor proposals and operational reports.

• Prepare monthly performance reports, highlight incidents, and recommend improvements.

Experience and Qualifications

• Educational Background: Bachelor’s degree in information technology, Computer Science, or a related field.

• Experience: At least 3 years of ICT support experience in humanitarian or development settings.

• Asset Management: Experience managing ICT assets, local area networks, and IT security protocols.

• Familiarity: Knowledge of data collection tools (e.g., KoboToolbox, ODK) is an advantage.

• Language Skills: Fluency in English and Somali is preferred.

How to Apply

If you are a qualified candidate who meets the criteria above, we invite you to apply. Please send a 1-page cover letter and an updated CV with 3 referees to hr@mudro.org.so with the subject line “ICT Officer. 

The closing date is. 13-August-2025.

This position is urgently needed; applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted.

MUDRO is an equal opportunity employer, and we strongly encourage applications from women and persons with disabilities.