Digital Solutions & Clients Officer – Mogadishu, Somalia

JOB DESCRIPTION FOR DIGITAL SOLUTIONS & CLIENTS OFFICER.

Vacancy Announcement

Position Title: Digital Solutions & Clients Officer

Organization: Shaqodoon Organization

Duty Station: Mogadishu, Somalia

Contract Type: Full-time

Application Period: 17 November 2025 – 22 November 2025

Closing Date: 22 November 2025, 5:00 PM (EAT)

Position Summary

The Digital Solutions & Clients Officer will support the development, implementation, and optimization of Shaqodoon’s digital platforms. The role also involves engaging partner organizations, clients, and beneficiaries to ensure high-quality service delivery and user experience. The ideal candidate is proactive, tech-savvy, innovative, and client-oriented.

Key Responsibilities

• Monitor the performance of digital platforms and generate periodic analytics reports to support decision-making.

• Collaborate with software developers to test new features, report bugs, and ensure smooth deployment.

• Support digital content creation, including user guides, FAQs, and training materials for platforms.

• Conduct regular system audits to ensure security, data accuracy, and functionality.

• Manage client onboarding and orientation for organizations using Shaqodoon’s digital solutions.

• Track client requests, incidents, and resolutions through a helpdesk or ticketing system.

• Assist with database management and ensure proper data entry, backup, and protection protocols.

• Participate in project planning meetings to represent digital solution needs and updates.

• Facilitate virtual and in-person training sessions for partners and beneficiaries.

• Maintain strong relationships with key clients and partners to ensure satisfaction and long-term engagement.

• Support the integration of digital tools across different Shaqodoon projects and ensure consistency.

• Provide recommendations for digital upgrades or improvements based on client feedback and trends.

• Ensure compliance with Shaqodoon’s ICT policies, data protection standards, and digital security guidelines.

Required Qualifications & Experience

• Bachelor’s degree in ICT, Computer Science, Information Systems, Software Engineering, or related field.

• At least 5 years of experience in digital solutions, IT support, or client services (preferably in NGO or private sector).
• Strong understanding of digital platforms, cloud-based systems, and mobile applications.
• Excellent communication and client engagement skills.
• Ability to analyze user needs and propose practical digital solutions.
• Strong teamwork, problem-solving, and time management skills.

Core Competencies

• High level of professionalism and integrity
• Strong customer service orientation
• Ability to work under pressure and meet deadlines
• Innovation and attention to detail

• Fluent Speaking and Written in English and Somali (Maay and Maxaay)

HOW TO APPLY:

Interested applicants should submit a cover letter and updated CV with three professional references and their contact details on via this email address: jobs@shaqodoon.org. Indicate the title of the position in the subject of your email “Digital Solutions & Clients Officer – Mogadishu”.

The deadline for submissions is 22th November 2025.

 

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