Head of Operations & Business – Mogadishu

JOB ADVERTISEMENT: Head of Operations& Business

MyBankLimited is an equal opportunity employer. Female candidates are strongly encouraged to apply.

We are looking for a qualified individual to head of Operations& Business department. If you’re committed to productivity and compliance, we’d like to meet you. Please submit your resume to us.

Head of Operations& BusinessJob Purpose:

The responsibilitiesfor this position will be to develop and market banking products and services to potential clients, mobilize deposits, build a high-quality assets portfolio and grow the bank’s share of customers transactions, thereby enhancing the Bank’s revenues and profitability. Typically, the job holder will also oversee the designing of policies, overseeing customer service and implementing operational efficiency solutions.

Key Responsibilities

• Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
• Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
• Design, develop and keep updated the Banks’ Operations Manuals and ensure compliance to all operational guidelines, processes and procedures.
• Responsible for re-engineering business processes to improve customer service, cost effectiveness and controls.
• Ensure compliance with the regulatory requirements relating to Banking Operations.
• Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, and improve service quality and customer service.
• Manage the Banking Operations Department (staff and budget).
• Propose cost-effective business expansion and revenue generation strategies and plans of action.
• Formulate marketing plans/strategies towards targeting the current and potential customers.
• Identify and segment target market and develop new business to broad base the portfolio and pursue growth opportunities.
• Build and maintain a high-quality portfolio of business banking clients, monitor the Business Banking asset book to ensure good quality and reduce losses due to default.
• Ensure adequate customer retention strategies are employed to attain growth from existing customers.
• Enhance the Bank’s profitability through funded and non-funded income and management of costs.
• Provide leadership roles to both business and Operations staff.

Qualifications:

• Minimum of a bachelor’s degree in Banking, Business, Finance or related area.
• Post graduate degree or Project Management Certification will be added advantage.
• Knowledge of data analytics and reporting
• Excellent organizational and leadership ability.
• Proven abilities in decision making.
• Ability to work under work pressure and give excellent results.
• Proven communication skills and fluency in the English language.
• Knowledge of business segments and economic/industry sectors and risks relating to the segments and ability to grow business.
• Thorough knowledge of Banking products and services.
• Strong understanding of target market and ability to prepare high-quality business proposals, strategies and plansfor different client types.

Experience:

• Proven experience of at least Five (5) years in Banking, at least two (2) of which should be in the position of Senior Management in Business and Operations Departments.

How to Apply:

Forward a copy of your CV and a covering letter stating the role you are applying for to:  info@mybank.so

Closing Date: 15^thMarch 2020.

Please note only candidates who meet the minimum requirements will be shortlisted for interviews.