Sales administrator – Hargeisa, Somaliland

Job Vacancy Title: Sales administrator

Job Category: Education

Department/Group: Centre/Office based

Job Code/ Req#: ID:102,479

Location: Hargeisa

No. Hours/Week: 40

Level/Salary Range: 300-700 based on experience

Position Type: Full-time

Holiday: Statutory holiday applies

Date posted: August 14, 2020

Training: YES

Posting Expires: September 14, 2020

Days of work: 5 days a week, shift times to be decided.

Applications Accepted By: https://thelocalteachers.teachworks.com/form/sign-up

The Local Teachers

Tel: + 44 (0) 2037948137    

Address: Office C, 9 Queensdale Crescent W11 4TL

admin@thelocalteachers.co.uk

Job Description

We are looking for an office administrator to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety. You will be part of a team of part-time tutors, academic advisor, client coordinator and marketing assistant to deliver an outstanding service to our members, while taking ownership for your centre’s reputation – delivering membership growth and ensuring the centre is a commercial success. Responsibilities include booking and assigning the right tutors with the right students, reading lesson feedbacks and ensuring every student has the right tutor and learning resources, responding to any concerns from parents, students as well as tutors and resolving them satisfactorily, maximizing the lesson delivery and ensuring KPIs are met daily, weekly and monthly  as instructed.

Previous experience as a front office manager and/or admin background would be an advantage. A successful candidate should also have experience with a variety of office software (email tools, spreadsheets and databases) and be able to accurately handle administrative duties.

Ultimately, the desirable candidate should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation.

THE RIGHT CANDIDATE.

• Schedule – Maximises lesson bookings to help the company meet its financial goals and meet KPIs              
• Student flow – can keep schedule on time and limit student waiting times
• Accounting – Keeps on eye the customer balances and ensures that invoices are scheduled and paid on time.
• Customer service – offers superb customer service to our customers to help the company with the customer churn rate
• Telephone manners – Sounds professional & successfully uses supplied scripts/techniques
• Case presentation – Has the capacity to prepare accurately and effectively present package quotes to parents with multiple children
• Office Tidiness – always keeps the office tidy and neat
• Organise – the office layout and propose stationery orders and equipment to director as needed
• Plan and execute – an effective strategy to ensure maximum impact on your centre’s performance⁵ and the delivery of our company vision
• Deliver – Deliver an outstanding member experience through strong, consistent processes and time management, enabling your centre to operate at the highest standard
• Client database – Maintain accurate record of active, prospective and inactive records.

SKILLS REQUIRED

Experience in working in an educational institution in customer facing role or familiarity with England’s education system and the common syllabus would be highly advantageous.

• Have strong analytical skills and be an effective problem solver
• Be a self-motivated learner who proactively seeks opportunities for development
• Have good time management, organisational skills and the ability to multi-task and priorities work
• Knowledge of office administrator responsibilities, systems and procedures
• Proficiency in MS Office (MS Excel and MS 365, in particular)
• Hands on experience with office machines (e.g. printers)
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills in a fast-paced environment