Accountability (AAP) Officer

Social Environmental Agency (SEA)

Position: Accountability (AAP) Officer

Country: Somalia

Organization: Social Environmental Agency (SEA)

Posted Date: 17th July, 2025

Closing Date: 26^th July, 2025.

Duration: 6 months

Started Date: 10^th August,2025

Location: Lower Juba, Kismayo

About the Job.

The Social Environmental Agency (SEA) is a national non-profit and non-political organization established in 2017 by Somali intellectuals to address the needs of Internally Displaced Persons (IDPs), returnees, and vulnerable host communities in Somalia, particularly in Jubaland, South West State, and Bannadir Region. SEA operates its headquarters in Kismayo with sub-branch offices in Mogadishu, Baidoa, and Afmadow.

SEA’s interventions encompass various sectors including; Food Security and Livelihoods, Water Sanitation and Hygiene (WASH), Health, Protection and Gender-Based Violence (GBV) issues, enabling effective engagement with communities, governments, donors in projects implementations.

Social Environmental Agency (SEA) is currently seeking a qualified Accountability (AAP) Officer who will base in Kismayo, with frequent travel to the field for regularly project implementation and technical support activities.

Duties and Responsibilities

• Conducting field visits to program implementation sites to provide technical support in establishing and managing feedback and complaints mechanism.
• Developing and editing survey and questionnaires for data collection, ensuring their effectiveness through the field validation.
• Develop, implement, and maintain accountability mechanism in line with the SEA policies and donor requirement.
• Ensure the integration of accountability principal-transparency, participation, feedback and learning into the project activities.
• Supports field team to understand and apply accountability standards such as the Core Humanitarian Standard.
• Establish, manage, and regularly review Feedback and Complaint Response
• Coordinate with program and protection teams to ensure timely investigation, resolution, and feedback to complainants.
• Produce periodic reports analyzing trends and lessons learned from feedback data.
• Conduct awareness sessions with communities about their rights, project activities, and available complaint channels.
• Facilitate community participation in project planning, implementation, and evaluation.
• Ensure inclusion of vulnerable groups (women, youth, persons with disabilities, etc.) in accountability activities.
• Work closely with M&E teams to integrate accountability indicators into monitoring tools and project assessments.
• Train staff, and community committees on accountability principles and feedback management.
• Ensure compliance with organizational accountability policies, safeguarding, and donor requirements.
• Support audits, evaluations, and donor visits by providing documentation and evidence on accountability processes.
• Liaise with program managers, protection officers, and other stakeholders to address community concerns effectively.
• Any other duties a signed by the supervisor 

Minimum qualifications and required competencies 

• Bachelor’s Degree in Social Work, Community Development, Anthropology or related social science discipline
• Proven experience of minimum 3 years working with humanitarian and development programme.
• Experience gained with an international NGO will be added advantage.
• An impeccable professional standard of ethics as well as the willingness and ability to implement accountability activities within the SEA
• Certification in accountability for affected population or other relevant certifications an added advantage
• Fluency in written and spoken English and Somali Language.
• Computer proficiency especially MS office.

How to Apply

Interested and qualified candidates are invited to submit their resume, cover letter and contact information for three professional references addressed to the Human Resources Manager, SEA Somalia, to recruitment@seasom.org. Please submit Your CV and Cover letter as one pdf document. The closing date for application 26^th July, 2025. Please indicate “Accountability (AAP) Officer” in the subject line of your email.

Female candidates are encouraged to apply.

SEA is an equal opportunity employer and encourages applications from qualified individuals, including those with diverse backgrounds and those with disabilities. Only shortlisted candidates will be contacted for an interview.

 

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