2021-11-20

Admin Supervisor – Hargeisa, Somaliland

Hargeisa, Somaliland
Posted on November 20, 2021

Northstar College

Admin Supervisor – Hargeisa, Somaliland

JOB DESCRIPTION

POSITION TITLE:	Admin Supervisor
DEPARTMENT:	English Language Programs, Hargeisa
REPORTS TO:	Campus Director
START DATE:	1st December 2021
DEADLINE:	25TH November 2021

About Northstar College

Northstar College is currently seeking a qualified Admin Supervisor to lead our admin team. Programs at Northstar College are designed to enhance student lives by preparing them for university education and equipping them with language and career skills for sustainable, more productive lives in their communities and beyond

PRIMARY DUTIES AND RESPONSIBILITIES

Office Administration

Monitors all admin staff ensuring that all team members perform the role according to their job description, documenting staff performance in employee files.
Monitors and supervises security officer and ensures cameras are in working order, checking the camera weekly and producing concise security reports.
Coordinates logistical activities and procurement of materials and equipment needed for running an effective office.
Provides training and mentoring for admin team members as needed.
Oversees overall maintenance and upkeep of campus facilities.
Ensures timely, proactive, and efficient college operations.

Sales and Marketing

Works closely with sales and marketing team to ensure client retention and growth.
Implements student recruitment and retention strategies as directed by senior management.
Oversees social media accounts in tandem with admin team, sales and marketing team and management.
Coordinates the production and distribution of marketing materials (brochures, pamphlets, posters, digital content, etc.) as needed.
Ensures college branding and physical & digital marketing material meet and exceed college standards.
Utilizes CRM (customer relationship management) software (HubSpot) to increase sales.

Communication and Reports

Prepares weekly operations report focusing on marketing, student recruitment and retention, social media and others as requested by senior management.
Uses effective communication skills to coordinate work between operations, academics, and management.
Facilitates regular administrative team meetings, ensuring agendas are shared with attendees and meeting minutes are recorded.
Ensures frequent contact is maintained with senior management through team communication channels on Slack and Telegram apps
Utilizes CRM to ensure client communication is managed effectively and recorded through email, Facebook messenger and by maintaining written logs of client phone calls

Client Support

Provides exemplary customer service including interacting with customers, responding to customer enquiries, and effectively handling customer complaints.
Utilizes CRM to ensure customer support is provided in a timely fashion by responding to customer support tickets generated through our website

MINIMUM QUALIFICATIONS