About Shabelle Bank

Shabelle Bank is a fully licensed Commercial Bank in Ethiopia to conduct all its operations under the principles of Islamic banking. Shabelle Bank started its journey as a microfinance institution in 2011. It subsequently secured the banking license to serve its client better, by offering ethical financial products. With the mission of Enabling Growth and Enriching Lives, the Bank reaches out to its customers through a growing network of branches in Ethiopia.

Customers can also benefit from an array of customer conveniences such as Internet & mobile banking, debit card with SMS alerts, online account opening, 365-day banking, Saturday banking, extended banking hours, 24×7 cash deposit machines, and banking units exclusively for ladies.

Purpose of the Job:

The Assistant Branch Manager will assist the Branch Manager in providing leadership to the bank through efficient daily operations in all areas of banking service.

She /He will have to be help in Scheduling and supervises customer service representatives, head teller, tellers, safety deposit clerk, and financial service managers in daily tasks and operations and help conducted by the branch the manager performance evaluations that are timely and constructive.

Main Duties:

• Assists manager in efforts to reach profit, performance, and customer service goals.
• Oversees banking services, especially customer service, to ensure excellence; contacts or assists customers and prospective customers.
• Reviews and manages staffing procedures, ensuring that staff assignments and responsibilities are reasonable, and that salary structure is equitable
• Coordinates communication with branch staff.
• Works to meet branch performance standards including operating loss control, bank secrecy, and compliance with policies and procedures.
• Oversees and assists with the preparation of all branch reports for approval by manager.
• Attends and participates in periodic staff meetings.
• Manages branch operations when manager is absent
• Performs other related duties assigned by your supervisor

General Responsibilities

• To adhere to the Shabelle Bank policy in all activities, and to actively promote equality of opportunity wherever possible.
• To adhere to confidentiality clause and uphold the Shabelle code of conduct
• To undertake such other duties as may be reasonably expected.
• To provide a healthy and comfortable working environment, smoking is prohibited.

Qualifications and experience:

• Bachelor’s degree in related field or equivalent banking industry experience.
• At least one year of branch experience
• Specialist experience in banking sector will an advantageous
• Must be confident, self-starter, an independent thinker and have strong organizational, interpersonal and communication skills; team oriented

Competences:

• Excellent verbal and written communication skills.
• Excellent math and accounting skills.
• Excellent personal and professional leadership skills.
• Understanding of banking regulatory matters and procedures for proper operation.
• Ability to perform various banking procedures and operations.
• Ability to remain professional and composed under pressure.
• Proficient with Microsoft Office Suite or similar software programs
• Customer focus
• Building trust
• Ability to engage, coach, motivate and lead a team, if need be
• Excellent internal and external client service skills
• Knowledge of industry best practices to improve efficiency and effectiveness in and across branch level
• Willingness and ability to work effectively with a wide variety of people
• Excellent internal and external client service skills
• Knowledge of industry best practices to improve efficiency and effectiveness
• Excellent verbal and written communication skills
• Willingness and ability to work effectively with a wide variety of people