·         To ensure adherence and compliance with branch internal controls, policies, and procedures in branch operations

·         Develop and implement business and customer service strategies

·         Monitor, update, review and implement branch sales plan

·         Effectively allocate branch resources, including manpower, operational costs, promotion budgets etc.

·         Roll out new products and evaluate performance of existing products.

·         Identify and develop new channels including productive sectors

·         Develop annual targets for business development staff and monitor performance.

·         Grow deposits to achieve branch targets.

·         Grow card sales.

·         Roll out internet banking and branch targets for internet banking accounts.

·         Rollout and grow wallet deposits.

·         Grow fee income earnings.

·         Grow forex earnings.

·         Leverage technology to grow customer service excellence.

·         Monitor customer complaints and ensure prompt resolution.

·         Work closely with branch staff on handling customer complaints.

·         Effectively manage portfolio quality to achieve NPL target of not more than n 3%.

·         Ensure compliance with the bank financing and investments policy.

·         Ensure implementation of a transparent and effective KPIs setting and appraisal process in time with local and regional guidelines.

·         Prepares and manages Department’s establishment, staff cost, and budgets to ensure that they are within the overall budget.

·         Identify in liaison with the Human Resources appropriate on the job training and development programmes and to act as internal resources development for staff being supervised.

·         Assessing manpower requirements in the form of well-structured operations, job descriptions and manning levels in the branch.

·         Communicate bank information to all branch employees.

·         Organization development to effectively structure the Branch operations functions for optimal performance.

·         Knowledge and experience in modern branch operations practices to provide guidance on quality improvements and operational changes.

·         Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.

·         Quality orientation to effectively perform or guide performance of Branch operations activities/tasks in a manner that consistently produce high quality of service.

·         Knowledge and effective application of all relevant banking policies, processes, procedures, and internal control guidelines to consistently achieve required compliance standards or benchmarks

·         Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.

·         Excellent oral and written communication skills.

·         Planning and organizing skills for effectiveness in coordinating all branch operations daily.

·         Sound grounding in general banking with 3-5 years’ experience in Branch based environment with at least 2 years’ experience in supervisory function.

·         Supervision and productivity management experience, with leadership skills, for motivating, developing, and coordinating a team.