CIS Assistant – Mogadishu

CIS Assistant – Mogadishu

EUCAP

Vacancy for National Staff

LM033 CIS Assistant

Duty Station: Mogadishu

Availability: 01/07/2023

Post Category: Assistant

Group Classification: 3

Reporting Line:

The CIS Assistant will report to the Head of CIS Section or his/her substitute.

Main Tasks and Responsibilities:

• Ensures that the asset management of CIS hardware and software is compliant with standards, licensing and service level agreements across the mission;
• Maintain policies and procedures for CIS assets acquisition, recording, deployment, reconciliation, use, disposal and loan to ensure compliance with licencing agreements;
• Maintain a database for software/hardware assets and produce reports to enable effective support and management of CIS assets;
• Facilitate and track the purchase and/or lease of CIS software and hardware to ensure efficient deployment of assets;
• Provide advice and support to EUCAP stakeholders on asset requests and disposal to ensure compliance with approved legislation, standards, policies and procedures;
• Installs and tests necessary software and hardware;
• Install, configure and maintains computer hardware and software;
• This role has autonomy and makes decisions that are under their direct control as directed by Head of CIS;
• To act as 1st level CIS support for Mission staff in all related issues in conjunction with the other CIS Officers;
• Perform presence- and online training on CIS topics for mission staff;
• Dispatch incoming tickets within the ticket system and act as first responder;
• Trace, track and expedite purchase processes;
• Assists in keeping accurate, detailed and updated CIS asset register of the hardware and software distributed Mission wide;
• Monitor and facilitate repair orders;
• Assist internal customers with inquiries;
• Organise files both manually and electronically;
• Coordinate deliveries for repaired or returned items;
• Ensure that all items are properly numbered and tagged;
• Perform any other tasks assigned by the line manager.

Essential Qualification and Experience:

• Successful completion of post-secondary studies at vocational/trade/college level or equivalent in CIS-related fields with 6 years of relevant professional experience;

OR

• High school diploma with 8 years of relevant professional experience.

Essential Knowledge, Skills and Abilities:

• Understanding complexity and application of software license agreements within the frameworks established for the organisation in a complex regulatory environment;
• Competent knowledge of Windows operating system and Microsoft Office Suite, document management systems and Mobile device support;
• Punctuality, reliability, commitment to quality, attention to detail, solid work ethics, ability to perform under stress and willingness to work long irregular hours and still deal helpfully and courteously with all contacts;
• Ability to work independently and harmoniously with colleagues and as part of a team;
• Is used to work accurately and with attention to details as well as to tight deadlines.

Desirable Qualifications and Experience:

• Excellent administration and organizational skills;
• Works methodically, accurately and with attention to details as well as to tight deadlines;
• Is used to work on a multitude of activities at the same time and with limited supervision;
• Has a strong sense of confidentiality and discretion in dealing with CIS-related matters and confidentiality issues;
• A previous work experience with an international organisation would be an asset.

Special Note:

• Mandatory requirement to pass security clearances and medical checks.

• Please, fill in only one application form containing maximum 2 positions you apply for;
• More than one application form will not be accepted from the same applicant, in case more than one is sent, the earliest will be taken into consideration;
• Applications should be filled in English;
• Only duly filled in English application forms will be accepted;
• Should you need additional employment records, you can modify the application form accordingly;
• All other forms of applications and/or after deadline submissions will be disregarded;
• None of the documents submitted will be returned;
• Due to the high number of applications received in each selection procedure, only shortlisted candidates invited for the interview phase will be contacted.

………………………………………………………………………………………

QaranJobs.com

………………………………………………………………………………………

PLEASE JOIN US – QARAN JOBS

Follow us on our Social Media:

Telegram: https://t.me/qaran_jobs

Facebook Page: https://www.facebook.com/QaranJobs.so

Facebook Group 1: https://www.facebook.com/groups/somaliajobs

Facebook Group 2: https://www.facebook.com/groups/qaranjobs

Linkedin: https://so.linkedin.com/company/qaranjobs

Twitter: https://twitter.com/qaran_jobs

Instagram: https://www.instagram.com/qaranjobs

Application: https://play.google.com/store/apps/details?id=com.qaran.jobs