2025-11-17

Communication and Information Systems (CIS) Officer – Mogadishu, Somalia

Mogadishu, Somalia
Posted on November 17, 2025

EUCAP Somalia

Communication and Information Systems (CIS) Officer – Mogadishu, Somalia

Position Name:	Employment Regime:	Post Category for Contracted:
Communication and	Seconded/Contracted	Mission Support – Management
Information Systems (CIS)		Level
Officer
Ref. Number:	Location:	Availability:
SOM-9059	Mogadishu	ASAP

Component/Department/Unit:	Security Clearance	Open to Contributing Third
Chief of Staff Department/	Level:	States: No
Mission Support Department/	EU SECRET
CIS Section

Reporting Line:

The Communication and Information Systems (CIS) Officer reports to Head of CIS.

Main Tasks and Responsibilities:

To provide Communication and Information Systems first-level support, initial troubleshooting for all directly reported issues and tickets assigned by the Help Desk and quickly restore the affected services;

To act as the custodian of all Communication and Information Systems assets, including hardware, software, radio, satellite communication equipment and video teleconferencing;

To conduct the maintenance processes of CIS standard hardware, software, systems, and peripherals;

To deliver training to Mission members on new technologies and procedures;

To provide support for Mission telephony systems including IP telephony, videoconferencing, and GSM equipment;

To monitor activities, analyse and report on issues pertaining to the area of responsibility;

To maintain accurate and up-to-date inventory of all Communication and Information System assets and network services, their functionality, distribution and location;

To submit consolidated reports on the technical condition of Communication and Information Systems assets;

To monitor and improve the security posture of Communication and Information System assets and security control functions (i.e. antivirus/antimalware);

To deploy Windows Operating System and device management tools and verify the successful update of device configuration according to IT policies;

To troubleshoot issues affecting Windows Operating System, printer and network connectivity, software functionality, radio network;

To ensure IT and communication assets are used in accordance with best practices and procedures;

To perform annual general maintenance of all hardware, software and communication equipment and ensure functionality within accepted technical parameters;

To maintain contact with Security and Duty of Care Department for technical and security instructions and implementation;

To operate and maintain encryption devices/systems and prepare procedures and user manuals for approved users of crypto systems;

To oversee the implementation of all Communication and Information Systems Standard Operating Procedures (SOPs);

To prepare IT systems user guides and manuals for end users (e.g. printers, laptops, desktops, tablets, projectors, etc.) and communication assets (VTC, smartphones, satellite phones, radios);

To install, maintain, repair and monitor LAN and WAN infrastructure including routers, switches, VPN, firewalls and wireless infrastructure;

To be responsible for network design, improvement and rationalisation;

To manage Active directory using Azure administrator;

To administer Microsoft 365;

To be responsible for PC and server hardware software and O/S support;

To perform problem management and incident management analysis and develop general solutions to enhance the quality and reliability of CIS services;

To implement approved CIS change management requests through standardised release management procedures;

To deploy, install, maintain and support of all data centre equipment, servers, software and services in the Mission;

To plan, implement and maintain data recovery tools, business continuity measures and disaster recovery measures, ensuring a high availability of mission-critical data centre services throughout the Mission;

To implement, maintain and enhance Firewall and IDS/IPS;

To maintain and implement Linux server;

To administer and maintain latest versions of VMware ESXi/vSphere;

To migrate, maintain and implement latest versions of Windows Server.

General Tasks and Responsibilities:

To identify and report on lessons learned and best practices within the respective area of responsibility;

To contribute and ensure timely reporting on activities within the respective area of responsibility;

To take account of gender equality and human rights aspects in the execution of tasks;

To undertake any other related tasks as requested by the Line Manager(s).

Essential Qualifications and Experience:

Successful completion of university studies of at least 3 years attested by a diploma OR a qualification in the National Qualifications Framework which is equivalent to level 6 in the European Qualifications Framework OR a qualification of the first cycle under the framework of qualifications of the European Higher Education Area, e.g. Bachelor’s Degree (the qualification should be in any of the fields of Information Technology, Computer Science, Telecommunications, IT Engineering or other related fields) OR equivalent and attested police and/or military education or training or an award of an equivalent rank;

AND

A minimum 4 years of relevant professional experience, after having fulfilled the education requirements.

Essential Knowledge, Skills and Abilities:

Knowledge of computer systems and wired/wireless network technologies e.g. LANs, MANs, WANs;

Technical skills and hands-on experience in troubleshooting hardware, software and network connectivity issues;

Understanding of Windows Active Directory domain services;

Strong analytical and problem-solving skills;

Drafting and writing skills.

Desirable Qualifications and Experience:

Experience and certification with the ITIL (Information Technology Information Library) best practices;

International experience, particularly in crisis areas, with multinational and international organisations;

Certifications in Microsoft Windows Server technologies (MTA, MCSA, MOSE), with Azure (AZ-900 or higher);

Excellent analytical, research, and problem-solving skills;

Previous experience with radio communications systems, satellite communications and positioning/navigation technologies (e.g. Thuraya, Iridium, GPS), and related antennae systems.

Desirable Knowledge, Skills and Abilities:

Ability to converse in business terms about organisational technology needs and solutions and in technical terms with IT and communications specialists;

Knowledge of Project Management in regard to hardware and software implementation projects.

Deadline for applications: 18 November 2025 at 17:00 (Brussels time).

How to apply

EUCAP Somalia 3-2025 – Call for Contributions – European Union Capacity Building Mission in Somalia (EUCAP Somalia)

https://www.eeas.europa.eu/eeas/eucap-somalia-3-2025-call-contributions-%E2%80%93-european-union-capacity-building-mission-somalia-eucap_und_en

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To apply for this job please visit www.eeas.europa.eu.