Communication and Information Systems (CIS) Officer – Mogadishu, Somalia

Communication and Information Systems (CIS) Officer – Mogadishu, Somalia

Position Name:	Employment Regime:	Post Category for Contracted:
Communication and Information	Seconded/Contracted	Mission Support – Management Level
Systems (CIS) Officer
Ref. Number:	Location:	Availability:
SOM-9057	Mogadishu	ASAP
Component/Department/Unit:	Security Clearance Level:	Open to Contributing Third States:
Mission Support Department/	EU SECRET	No
CIS Section

1. Reporting Line:

The Communication and Information Systems (CIS) Officer reports to Head of CIS.

2. Main Tasks and Responsibilities:
   

• To provide Communication and Information Systems first-level support, initial troubleshooting for all directly reported issues and tickets assigned by the Help Desk and quickly restore the affected services;

• To act as the custodian of all Communication and Information Systems assets, including hardware, software, radio, satellite communication equipment and video teleconferencing;

• To conduct the maintenance processes of CIS standard hardware, software, systems, and peripherals;

• To deliver training to Mission members on new technologies and procedures;

• To provide support for Mission telephony systems including IP telephony, videoconferencing, and GSM equipment;

• To monitor activities, analyse and report on issues pertaining to the area of responsibility;

• To maintain accurate and up-to-date inventory of all Communication and Information System assets and network services, their functionality, distribution and location;

• To submit consolidated reports on the technical condition of Communication and Information Systems assets;

• To monitor and improve the security posture of Communication and Information System assets and security control functions (i.e. antivirus/antimalware);

• To deploy Windows Operating System and device management tools and verify the successful update of device configuration according to IT policies;

• To troubleshoot issues affecting Windows Operating System, printer and network connectivity, software functionality, radio network,

• To ensure IT and communication assets are used in accordance with best practices and procedures;

• To perform annual general maintenance of all hardware, software and communication equipment and ensure functionality within accepted technical parameters;

• To maintain contact with Security and Duty of Care Department for technical and security instructions and implementation;

• To operate and maintain encryption devices/systems and prepare procedures and user manuals for approved users of crypto systems;

• To oversee the implementation of all Communication and Information Systems Standard Operating Procedures (SOPs);

• To prepare IT systems user guides and manuals for end users (e.g. printers, laptops, desktops, tablets, projectors, etc.) and communication assets (VTC, smartphones, satellite phones, radios);

• To design, develop, and test features and functions in platform services and tools to compliment EUCAP Somalia mission objectives;

• Contribute to the overall transformation & support of EUCAP Somalia Document Management System (DMS) via the design, development, testing & deployment of agreed software/technology solutions to enhance the DMS functionality;

• Follow the development change policies including governance documentation through each part of the development life cycle;

• Increase & build development capability across other technology & software;

• Identify additional leading-edge and fit for purpose technology solutions to build upon the current DMS, applications environment;

• Collaborate with CIS and Mission operations teams to ensure high availability and reliability of applications and services;

• Engage in code reviews, technical evaluations, architectural discussions, and decision-making;

• Automate processes, workflows and propose new tools to improve efficiency in the EUCAP Somalia DMS and applications environment.

3. General Tasks and Responsibilities:
   

• To identify and report on lessons learned and best practices within the respective area of responsibility;

• To contribute and ensure timely reporting on activities within the respective area of responsibility;

• To take account of gender equality and human rights aspects in the execution of tasks;

• To undertake any other related tasks as requested by the Line Manager(s).

4. Essential Qualifications and Experience:
   

• Successful completion of university studies of at least 3 years attested by a diploma OR a qualification in the National Qualifications Framework which is equivalent to level 6 in the European Qualifications Framework OR a qualification of the first cycle under the framework of qualifications of the European Higher Education Area, e.g. Bachelor’s Degree (the qualification should be in any of the fields of Information Technology, Computer Science, Telecommunications, IT Engineering or other related fields) OR equivalent and attested police and/or military education or training or an award of an equivalent rank;

AND

• A minimum 4 years of relevant professional experience after having fulfilled the education requirements.

5. Essential Knowledge, Skills and Abilities:
   

• Knowledge of PHP 7.0, Bootstrap 4.0, MySQLPython, Golang and shell, jsonnet, javascript and ability to learn new languages;

• Knowledge of designing, building, and maintaining scalable and reliable systems;

• Ability to assist in the design/implementation and architecture of databases (SQL,MySQL), database maintenance, Indexing and running statistics;

• Ability to manage and maintain backups of databases and to ensure databases are at optimal performance;

• Foundational Computer Science knowledge (e.g. data structures, algorithms, testing practices);

• Understanding of cloud platforms (AWS, Vmware, Azure) and services, including their deployment and management.

6. Desirable Qualifications and Experience:
   

• International experience, particularly in crisis areas, with multinational and international organisations;

• Knowledge of the functioning of the EU and in particular CSDP missions;

• Ability to establish and maintain effective working relations as a team member in a multi-cultural, multi-ethnic environment;

• Is used to work on a multitude of activities under stress, with attention to detail at the same time and with limited supervision;

• Excellent analytical, research, and problem-solving skills;

• Previous experience with radio communications systems, satellite communications and positioning/navigation technologies (e.g. Thuraya, Iridium, GPS), and related antennae systems;

• Previous experience with Document Management Systems.

7. Desirable Knowledge, Skills and Abilities:
   

• Ability to converse in business terms about organisational technology needs and solutions and in technical terms with IT and communications specialists;

• Practical knowledge of “M-Files” Document Management System software.

Deadline for Applications: Thursday 5 October 2023 at 17:00 (Brussels time)

Apply Here