Customer Relationship Officer – Bursaalax

Customer Relationship Officer – Bursaalax

Title: Customer Relationship Officer

Expires At: 12/11/2022

Location: Bursaalax

Level Of Education: under Graduate

Type: Full Time

Job Title: Customer Relationship Officer

Reporting to: Branch Manager

Position Summary

·        Responsible for all sales related activities for existing and potential customers to achieve the assigned performance targets.

·        Responsible for origination, execution and monitoring of all financing and investment activities at the branch level.

·        Provide support and leadership to Amal Bank team at the branch in order to meet the financial services needs of customers in the assigned branch.

Responsibilities

I.                  Ensure the achievement of sales and other targets of the branch to maximize the contribution to the bank’s growth and profitability.

·        Promote Islamic Financial products and services through direct selling, cross selling, up-selling and building and maintain relationships with key and potential customers.

·        Provide a high level of professional and personalized customer service that is consistent with banks goals and policies.

·        Sell Amal Bank Products/ Services to the target segment and achieve/ exceed quarterly, monthly, weekly and daily targets.

·        Convince customers by highlighting the benefit of Amal Bank’s products v/s competition.

·        Deal with all customer requests/ complaints in a professional way to bring about a positive outcome.

·        Ensure complete awareness of banks product features, policies and processes at all times.

·        Comply with Sharia guidelines and banking procedures and standards.

·        Ensure the banks charges/ terms and conditions are clearly communicated to all customers.

·        Report on weekly, monthly and quarterly Marketing KPIs and key metrics and track marketing campaign activities.

·        Post on social media, monitor discussions about the organization on social networking sites and engage with customers in the social media space.

II.               Responsible for origination, execution and monitoring of all financing and investment activities at the branch level:

·        Coordinate and participate as a member of the branch financing and Investment Committee in the evaluation of branch financing and investment decisions

·        Meet with clients, as needed, to discuss financing and investment issues or visit with client to assess and ascertain the capacity, character, collateral, conditions of the applicants.

·        Meet with the producers/sellers/suppliers of the goods in the market, study the market price and work out the purchase and sale prices of the goods as per Amal Bank’s financing guidelines

·        Ensure all applicable documentation for financing and investment applications are received from the clients and are completed correctly with the required authorization and signatures

·        Ensure that clients are helped in a professional manner and the information provided by the clients are correct and complete

·        Identify, monitor, and control portfolio risks, market risks and branch liquidity risks to promote profitable financing and investment activities

·        Draft regular reports on weekly basis for the branch and HQ Investment Committee or all financing and investment participants

·        Ensure that contracts are complete and legally correct

·        Ensure that repayments/installments are paid and collected on time

III.            Provide support and leadership to Amal Bank team at the branch in order to meet the financial services needs of customers in the assigned branch:

·        Monitor and direct daily operations to ensure that policies and procedures are followed, goals and objectives are met, and services are provided efficiently and effectively.

·        Ensure that the proper security, maintenance, and cleanliness of the branch is maintained.

·        Maintain current knowledge of all regulations and standards pertinent to the Bank.

·        Maintain a working knowledge of the Bank’s products, policies and procedures to answers customer and employee questions as appropriate as possible.

·        Protect the bank, the customer and shareholders’ interest by managing and minimizing the bank’s exposure to risk and ensuring compliance with regulatory requirements.

Qualification

·        Bachelor’s degree in business or ICT with relevant experience in Business or Management function.

·        General of knowledge of accounting skills is a plus

·        Certification in Islamic banking and finance is a plus

Work experience and skills

·        Extensive experience in preparing cash forecasts and cash flow analyses.

·        Familiarity with opening bank accounts and preparing forms/letters related to bank account documentation.

·        Strong understanding of Islamic banking practices and products for commercial and personal banking segments.

• Knowledge of treasury software expertise a plus.
• Advanced analytical, organization, and interpersonal skills.
• Advanced spreadsheet and modelling skills.
• Excellent collaboration, verbal and written communication skills.
• Attention to detail and accuracy.
• Willing to adapt quickly to quick changes in direction.

·        Excellent command of Somali and English languages.

·        Must be punctual and dependable.

Amal Bank is an equal opportunity employer and offers a competitive compensation package commensurate with qualifications and experience.

How to apply

Please submit a detailed cover letter and résumé no later than 11/12/2022

To: applicant@amalbankso.so