2023-04-09

Digital Workplace Analyst – Baidoa, Somalia

Baidoa, Somalia
Posted on April 9, 2023

World Vision International (WVI)

Digital Workplace Analyst – Baidoa, Somalia

Employee Contract Type:

Local – Fixed Term Employee (Fixed Term)

Job Description:

Digital Workplace Analyst

For Somalia Nationals only

The Role:

The Digital Workplace Analyst (DWA) will be responsible to deliver the best digital workplace experience to staff. The position holder will be responsible for areas like communication, collaboration, mobility, productivity workplace applications and workplace innovations to enable staff to perform in a modern and engaging workplace where technology makes the difference.

The incumbent will serve as a user liaison, providing guidance on business usage, communications for the digital workplace product suite. The position holder will respond to requests for IT support, logging problems, generating tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. The DWA will work closely with the user community and the IT teams to continually improve the digital dexterity of the users, and in turn, grow their tech savviness in usage of IT solutions in their daily roles at the workplace. S/he is the change champion for utilization of IT tools and systems.

Key Responsibilities:

Digital Workplace Planning in Jubaland & South West States
Service Desk
Client Technology & Technical Support
ICT Assets Tracking
Client Solutions Support
Customer Experience Management
Training, Learning & Development
Vendor Management

Skills and Qualifications

Essential:

Bachelors’ degree in Computer Science, Information Technology, Electrical and Electronic Engineer or other related specialized training, or equivalent work experience.
Technical certification in one or more IT disciplines or technology (Microsoft, ITIL v4, GVF etc)
Minimum 3 years’ experience in a similar role with advanced network, cloud and/or systems related vendor certifications.
At least 1 years’ work experience in operation of enterprise IT networks
Extensive experience with Windows 10, MAC OSX desktop platforms and Android and IOS mobile platforms.
Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Zoom and Microsoft Teams
Proficient with SharePoint Online, MS Teams, MS Stream, Power Platform
Proficient with Office 365 and Azure Administration Portals
Working experience on cloud-based technologies for remote deployment & support (BigFix, TeamViewer)
Exceptional analytic and troubleshooting skills for solving problems.
Good customer service skills and experience
Ability to relate technical issue to a largely non-technical audience
Effective in written and verbal communication in English
Strong ability to work as part of a team and coordinate with all staff
Good problem solving and analytical skills
Able to work under tight deadline and cope with pressure
Microsoft 365 Certified: Teams Administrator Associate
Knowledge of configuring and administering Microsoft SharePoint using Central Administration and PowerShell.

How to apply

Working Environment:

The position will be based in Baidoa, South West State with regular travel to other field locations for support.

World Vision adheres to strict child and adult safeguarding principles. All selected candidates will therefore undergo rigorous reference and background checks which will include criminal background checks. They will be expected to adhere to these standards and principles. Academic certificates will be verified with the issuing institution.

NB: When applying only attach the merged(one documents) application letter and CV.

Applicant Types Accepted:

Local Applicants Only

Apply Here

………………………………………………………………………………………