• Trouble shooting for Desktop, Laptop, Printers, Tablets, Mobile and AV devices.
• Install and configure computer hardware, software, systems, networks, printers and scanners
• Conduct Windows Server administration, backup configuration.
• Network support, including LAN, WLAN, WAN, voice, network security, and Web conferencing
• Implement Corp security standards, configuration and policies on IT infrastructure
• Coordinate with business and Corp team to inbuild and infra and implement SAP modules
• Identify, analyze and recommend IT solutions to regional management and IS Corp management as per Corporate Policies
• Identity local risks and liaise with Corporate IS to develop risk mitigation plans, work on SOC and VAPT
• Monitor and maintain computer systems and networks, manage IT devices inventory
• Respond in a timely manner for support, services, security and breakdown related issues and requests
• Perform daily checklist task for hardware and software, health of systems, technical documentation, performance monitoring and systems availability
• Ready to stretch and work on extending working hours and weekends as tech infra demands that
• Manage all aspects of the Project locally to facilitate successful delivery.
• Coordinate with Corporate IS team on ERP & Local IT Infrastructure
• Oversee project to provide metrics for reporting to IFFCO Corporate IS team.

·       Experience in technical trouble shooting for Desktop, Laptop, Printers, Tablets, Mobile and AV devices

·       Experience in at least one Helpdesk Software i.e. Sapphire/BMC remedy /ServiceNow /Manage engine

·       Experience in Microsoft teams / Skype and audio video technologies such as Logitech Dock/Rally,

·       Microsoft, Active Directory, Azure, Cloud system management, DHCP, DNS, Office 365

·       Experience in tools such as Nagios, syslog, desktop remote support, IBM Bigfix, MDM

·       End user experience in one of the SAP modules or experience in SAP support

·   Project Management

·   Techniques in process improvement

·   Cloud technologies

·   Communicating effectively

·   Self and Team Management

·   Planning & Decision Making

·   Customer Centricity

·   Ownership & Result Orientation