Head of Communication and Information Systems (CIS) – Mogadishu, Somalia

Head of Communication and Information Systems (CIS) – Mogadishu, Somalia

Position Name:	Employment Regime:	Post Category for Contracted:
Head of Communication and	Seconded/Contracted	Expert Level
Information Systems (CIS)
Ref. Number:	Location:	Availability:
SOM-9056	Mogadishu	01/01/2024
Component/Department/Unit:	Security Clearance Level:	Open to Contributing Third States:
Chief of Staff Department/	EU SECRET	No
Mission Support Department/
CIS Section

1. Reporting Line:

The Head of Communication and Information Systems reports to the Head of Mission Support Department.

2. Main Tasks and Responsibilities:
   

• To lead, manage and coordinate the work and staff of the Communication and Information Systems (CIS) Section;

• To advise the Head of Mission Support Department on development and implementation of Communication and Information Systems strategy and CIS operational matters;

• To set the overall technology direction through strategic planning and development of multiyear work plans for CIS in line with organisational technology requirements in coordination with the IT Mission Support Platform in Civilian Planning and Conduct Capability (CPCC);

• To establish and monitor the CIS budget to maintain operational capabilities and ensure continuing evolution of technology implementation;

• To establish and maintain service provider partnerships to provide best-in-class services to the Mission and optimize costs of services through a mix of internal and external resources;

• To coordinate all information technology activities and services, including management services, information systems services, systems administration services, network services, and communications in the Mission;

• To ensure the implementation and monitoring of information systems security measures to safeguard the Mission critical data and systems from cyber threats;

• To manage contracts and vendor relations related to outsourced/procured goods and services, such as hardware, software, network connectivity services, satellite communication services, internet services, telephony services, expert consultancies and external support services;

• To identify, manage and report the risks arising from the implementation of specific processes, systems, projects under the area of responsibility;

• To implement gender-responsive leadership and ensure gender and human rights mainstreaming internally and externally in mandate implementation;

• To uphold a strict zero tolerance policy to misconduct, including all forms of harassment, sexual harassment, discrimination and abuse, and proactively ensure an equal and inclusive work environment for all staff;

• To raise awareness of staff on their rights, obligations and appropriate standards of behaviour, including existing formal and informal complaint and support mechanisms.

3. General Tasks and Responsibilities:
   

• To identify and report on lessons learned and best practices within the respective area of responsibility;

• To contribute and ensure timely reporting on activities within the respective area of responsibility;

• To take account of gender equality and human rights aspects in the execution of tasks;

• To undertake any other related tasks as requested by the Line Manager(s).

4. Essential Qualifications and Experience:
   

• Successful completion of university studies of at least 4 years attested by a diploma OR a qualification in the National Qualifications Framework which is equivalent to level 7 in the European Qualifications Framework OR a qualification of the second cycle under the framework of qualifications of the European Higher Education Area, e.g. Master’s Degree. The qualification should be in any of the fields of Information Technology, Computer Science, Telecommunications, Engineering or other related field OR equivalent and attested police and/or military education or training or an award of an equivalent rank; AND

• A minimum of 6 years of relevant professional experience, after having fulfilled the education requirements, including 2 years of experience in the coordination of IT projects.
  

5. Essential Knowledge, Skills and Abilities:
   

• Ability to exercise collaborative, sound and effective leadership;

• Ability to manage, mentor and motivate a professionally diversified and multicultural team;

• Ability to establish, plan, and review priorities;

• Extensive knowledge of current technologies for information systems, networking systems, and communication systems;

• Extensive knowledge of industry best practices in IT strategy, governance, radio and satellite communication technology and cloud services solutions.

6. Desirable Qualifications and Experience:
   

• Experience managing technical environments and operating Microsoft Office 365 servers running on the premises or on Microsoft Azure cloud;

• Certified training in industry best practices for IT service management ( ITIL) or IT governance (COBIT);

• International experience, particularly in crisis areas with multinational and international organisations.

7. Desirable Knowledge, Skills and Abilities:
   

• Knowledge of organisational technology needs and solutions, with ability to communicate to end users as well as IT and communications specialists.

Deadline for Applications: Thursday 5 October 2023 at 17:00 (Brussels time)

Apply Here