2021-12-29

Hotel Manager – Berbera, Somaliland

Berbera, Somaliland
Posted on December 29, 2021

Sultan Restaurant

Hotel Manager – Berbera, Somaliland

Job Description

We are looking for a professional, customer focused hotel Manager in Berbera to oversee hotel operations. In this position, you will direct the day-to-day operations and activities of your designated hotel location. Your duties will include managing staff, collecting payments, monitoring budgets, and evaluating hotel performance. To stand out in this role, you must be friendly and detail-oriented with experience in the hospitality or management field. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.

Responsibilities:

Executive Committee

Lead the Executive Committee utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual’s department and special projects, and assist in identifying problems and solutions.
Guide the committee in dealing with the hotel’s problems and opportunities in order to best serve the financial interests of the property.

Operating Budget

Development of annual operating budget which will serve as an operating plan and define required levels of achievement.

Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.

Departmental Objectives

Set written priorities and key objectives for each department head quarterly including action plan and completion date.

Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.

Forecasting

Monthly forecasting of operating staff and cost expenditures.

Business planning in line with forecasted sales and costs including guidance to department heads.

P & L Statement Critique

Monthly review of financial statements in order to correct problems, assure spending is in line and to plan for future business.

Review and approve all expenses in “other expense” categories in all departments.
Regularly review all major expenses to assure that monies are wisely expended. Staff Relations

Develop a high level of esprit de corps and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale.

Communicate, counsel and assist in staff development.

Be visible and available to all hourly personnel in accordance with the Company’s open door policy.
Attend monthly department employee meetings whenever possible.

Wage and Salary Administration

Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company’s management manuals.

Future Business Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.

Pricing

Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas.

Assure recommendation and implementation of price increases on a timely basis.

Inspection

Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments.
Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees.
Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.

Property Maintenance

Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program.

Marketing Plan

Development of annual sales and marketing plan.
Monitor implementation of marketing plan action steps.

Sales Management

Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department.

Regularly review individual productivity, taking corrective action and guiding as needed.

Evaluate market mix and take action in order to best position the hotel for increased business.
Involvement in sales solicitation of key accounts by reviewing contracts, meeting with the sales department, visiting key account contacts in person and by phone.
Food and Beverage Promotion

Monitor the success of F&B promotion programs. Take corrective actions as required.

Monitor sales levels in order to take steps to reverse negative sales trends.

Credit

Maintain credit policies at Front Office, Sales and Catering.

Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approval of write-offs.

Front Office Management

Regular review of Front Office results in order to maximize room revenue.

Identify problem areas and initiate solutions.

Community Relations

Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.

Policies and Procedures

Assure that all Company policies and procedures are fully implemented throughout the hotel.

Requirements:

Bachelor’s degree in hospitality, business administration or relevant field.

A minimum of 3 years experience in restaurant management or similar role.
Strong understanding of Restaurant management best practices and data entry software.
Outstanding interpersonal communication and customer service skills.
Exceptional leadership abilities with great attention to detail.