All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

1. Behavioral competencies.

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect

2. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The Work and Development Plan
•  The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework.

The purpose of the assistant position is to assist in the day to day implementation of the support functions responsibilities. Use actions words such as conduct or assist for the position relevant responsibilities.

Generic responsibilities.

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.

1. Adhere to NRC policies, tools, handbooks and guidelines
2. Assist with the implementation of the support function portfolio according to plan of action
3. Prepare and develop status reports as required by management
4. Ensure proper filing of documents
5. Promote and share ideas for improvement of the support function.

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

1. Provide help desk support to all users on IT issues.
2. Ensure all staff adhere to ICT related guidelines, procedures and standards
3. Maintain regular contact with the ICT Coordinator in Mogadishu Country office for feedback and support on the performance of the network operations to ensure optimum performance
4. Undertake regular backup of office data and keep securely outside office
5. Provide ICT technical support to the Jubaland field offices to ensure respective network optimum performance
6. Provide hardware and software support to all program equipment, servers, computers, laptops etc.
7. Schedule regular computer-related service, maintenance and license renewals
8. Update the data disaster recovery plan and implement when appropriate
9. Define, deploy and maintain system security for shared services
10. Maintain protection services (anti-viruses and firewalls) for the entire office setup
11. Trouble shoot NRC mailing system problems, and ensure smooth running of general office mail.
12. Setup internet connectivity for all staff as well as visitors.
13. Capacity build staff on current and new ICT systems.
14. Register assets through Agresso asset management module.
15. Ensure tracking of asset in compliance with the Logistics handbook and donor requirements.
16. Support in printers connection and maintenance services.
17. Prepare and submit monthly asset reports.
18. Any other related duties assigned by supervisor.

What We Offer:

Contract period:   One year, with possibility of extension.

Salary/benefits: According to NRC’s salary scale and terms and conditions.

Duty station: Kismayo.

Travel: Some.

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.         

Additional Information: Candidates are encouraged to apply early, as applications may be screened prior to the deadline.

Incomplete email and paper applications will not be considered.

Qualified female candidates are particularly encouraged to apply.

Context/ Specific skills, knowledge and experience:

• Degree in Information Technology or related field.
• Minimum of 3 years’ relevant work experience.
• Demonstrate proficiency in providing user support for all typical office ICT specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers.
• Good communication and interpersonal skills.
• Ability to keep up to date with modern trends in technology and match this with internal specifics.
• Possess cultural awareness and sensitivity.
• Hands on experience in server installations and configurations.
•  Ability to analyze, troubleshoot, support and implement technical solutions at all levels.
• Ability to work independently and as part of a team.
• Experience from working as a Support Function Officer in a humanitarian/recovery context.

Context related skills, knowledge and experience (shall be adapted to the specific position):

• Previous experience from working in complex and volatile contexts.
• Documented results related to the position’s responsibilities.
• Knowledge about own leadership skills/profile.
• Fluency in English, both written and verbal.

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC requires staff members who travel on an international contract to the field to undergo an medical examination with our medical provider. Employees must produce a Health Clearance Certificate before departure stating that there are no relevant health concerns. If staff are unable to provide this, NRC reserves the right to terminate the Contract of Employment.