2021-08-18

ICT Internship – Mogadishu, Somalia

Mogadishu, Somalia
Posted on August 18, 2021

SOS Children’s Villages Somalia

ICT Internship – Mogadishu, Somalia

VACANCY ANNOUNCEMENT

SOS Children’s Villages International is the umbrella organization to which all SOS Children’s Villages including SOS Children’s Villages Somalia Association is affiliated. SOS Children’s Villages Somalia has officially been working in Somalia since 1985. SOS is currently working in 134 countries worldwide. We are committed to the welfare of children – often throughout the whole of their childhood, and to strengthening families and communities as a preventive measure in the fight against abandonment and social neglect. We also run education and health facilities. With the SOS Children’s Village concept, the organization pioneered a family approach to the long-term care of orphaned and abandoned children. SOS Children’s Villages upholds child protection policy and our selection processes reflect our commitment to the protection of children and youth from abuse. SOS Children’s Villages Somalia current works in three regions; Banadir Regions (Heliwa, Wadajir, Dharkenley and Dayninle districts) southwest-state (Baidoa and Hudur) Hirshabelle State (Jowhar & Balcad)

SOS Children’s Villages invites applications from suitably qualified and interested candidates who fulfill the eligibility criterion for the below position.

Job Title: ICT Intern (1 Position)

Location: Mogadishu

Job Summary:

The ICT Intern will provide direct technical assistance and support to SOS Somalia Children’s Villages staff for network, hardware and software issues. Duties include: Install and maintain computer systems including software and hardware on desktops and laptops, resolve internet and network access issues (both wired and wireless),Provide network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, Provide training to staff on software and hardware use, determine causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.

Reports to: ICT Manager

Key Area of responsibility:

Respond to user requests for service, troubleshoot problems and help develop solutions.

Provide end-user support for all workstations, laptop/desktop-based hardware, applications and services.

New user setup and orientation including installing and configuring workstations, software, network printing, etc.

A loving home for every child

Perform minor repairs to equipment and arrange for other servicing needs.

Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.

Support and implement planned technology upgrades.

Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.

Record activities, solutions and other responses to request for service.

Assist in maintaining inventory records and documentation for equipment.

Develop and provide user training for basic hardware and software use.

Maintains open communication and positive working relationship with staff.

Assist in troubleshooting various Office 365 issues including connectivity and mobility

Assist and Support in the roll-out of cloud-based applications and services

Perform other duties as tasked and deemed necessary for the overall delivery of the unit´s activities.

Data Protection

At all times ensures that personal data of donors, sponsors, SOS CV beneficiaries and their families as well as SOS co-workers is handled confidentially and in accordance with prevailing SOS-Kinderdorf International data protection laws.

Qualifications (Knowledge, Skills, and abilities):

SOS Somalia Children’s Villages is looking for an ICT intern with exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, excellent oral and written communications skills and the ability to work under minimal supervision. Applicants must have experience with Windows 10 in a technical support environment. Applicants must also have experience supporting recent versions of Microsoft Office Applications, including 2016 and 2019. Experience with networking technologies and printer support is preferred. Applicants must have awareness of the PC hardware components, desktop operating system software, and application software. Applicant must have awareness of the PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer-based information systems and technology. Interested applicants should possess excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems. Applicants should have the ability to research and understand technical documentation, and an understanding of how to apply various technical resources. Applicants should have the ability to perform tasks such as operating systems and application software installations and upgrades, as well as virus protection and eradication.

Requirements:

Diploma or BSc degree in Computer Sciences or related field

Minimum of six months paid or volunteer work experience with computer desktop support in a networked environment for a small to mid-sized organization.

A basic understanding of computer network cabling and network file and print services.

Ability to exercise good judgment and effectiveness in working with a high performing team

Ability to respond effectively to inquiries or complaints.

Ability to define problems, collect data, establish facts, and draw valid conclusions

Competencies

A loving home for every child

Core Competencies:

Interest and motivation in working in an international organization;

Good analytical skills in gathering and consolidating data and research for practical implementation;

Demonstrating/safeguarding ethics and integrity;

Outgoing and initiative-taking person with a goal-oriented mind-set;

Communicates effectively when working in teams and independently;

Facilitating and encouraging open communication in the team, communicating effectively

Creating synergies through self-control; Managing conflict;

Learning and sharing knowledge and encourage the learning of others.

Good in organizing and structuring various tasks and responsibilities;

Responds positively to feedback and differing points of view;

Consistently approaches work with energy and a positive, constructive attitude.

Child Safeguarding Policy: SOS Children’s Villages organization is committed to safeguarding the rights of the children and therefore, is expected that every individual who joins SOS Children’s Villages Somalia understands his/her responsibility in protecting and keeping children always safe.

Application Procedure:

Interested applicants should send their applications with a CV and scanned copies of your academic and professional certificates indicating telephone numbers and three referees to: this email hr.so@sossomalia.org

Indicating with subject line of the position.

Closing date is 25^th August, 2021

This position is particularly desired for female Applicants.

Only short listed candidates will be contacted.

A loving home for every child.

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