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SKA International Group (SKA)
Information Technology Engineer – Mogadishu, Somalia
SKA International Group
Position Title: Information Technology Engineer
Location: Mogadishu, Somalia
Type: Full-time
Duties and Responsibilities:
Perform on-site and remote technical support.
Assist in the organization and inventory of all hardware and software resources
Maintains excellent communication with the IT Manager on all tasks and projects.
Creates and maintains good technical documentation
Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications.
Monitors and maintains the use of photo printers and printers.
Develops, maintains, and monitors procedures for all server backups.
Monitors, plans, and coordinates the distribution of client/server software and service packs.
Makes recommendations for new equipment and services to purchase and works with various vendors for procurement.
Provides emergency on-call support on a rotating schedule.
Performs other duties as assigned
Skills and Qualifications
Qualification / Education Level :
IT Engineering Degree or any related field.
Skills Required:
Strong customer management skills.
Ability to follow procedures and efficiently troubleshoot network, hardware, and software issues.
Effectively communicate skills to engage the customer and start the service experience.
Ensure proper management of the initial call from the customer.
In-depth knowledge of the Ticket Support System.
Effective ‘debriefing’ and reporting of the service call for future enhancements
Coordinate project and delivery schedules to ensure that SLA is met
Follow up with customer regarding outstanding issues
Collect, collate and develop customer service delivery key performance indicator metric reports as required
How to apply
Please send an updated CV to: jobs@ska-arabia.com with the subject line: IT Engineer – Somalia
Note: Direct call to the recruiter will not be entertained, only shortlisted candidates will be contacted…
SKA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, local or international laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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