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INSO
IT Assistant – Hargeisa, Somaliland
Job Description
VACANCY ANNOUNCEMENT
IT ASSISTANT
LOCATION: HARGEISA, SOMALILAND
CLOSING DATE: 1ST AUGUST 2022
INSO is registered in the Netherlands with its headquarters based in The Hague, the international city of peace and justice.
INSO Horn of Africa (HOA)
HOA was launched in 2019 as a regional entity and is based in Hargeisa, Somaliland, coordinating and supporting INSO’s activities in Kenya, Somalia, and Somaliland. Working with INSO HoA offers to managers the opportunity to travel across the region supporting the national programme teams.
Job Summary
Reporting to the Information Manager (IM), IT Assistant will provide support in IT tasks and adhere to INSO Policies and procedures.
Key Responsibilities
1. Network support and Optimization
• Ensure that all components and subcomponents of the network (Software & Hardware) are working with periodic checks.
• Troubleshooting problems reported by Users
• Support upgrades as scheduled
• New User support and orientation, network printing
2. Preventive maintenance
• A scheduled preventive maintenance every three months to include the following checks
o Servicing of all the computers, printers, and screens. o Delete .Tmp files and empty the recycle Bin.
o Do all windows and application updates.
o Update the master inventory of computer assets, Verify serial numbers, CPU speed, hard drive space, memory, for any new items.
o Check the printers to ensure the printers are producing clean copies
o Check the power sources and ensure systems are plugged into protected outlets or power strips or uninterruptible power supplies.
o Check the network hardware, routers, switches, and wireless access points.
3. Backup Scheduling and Management
• Ensure staff backup all data on their laptops, desktops.
4. Liaising with Service Providers
• Ensure service quality up to agreed standard with the ISPs
Skills and Qualifications
• Diploma in IT
• 2 Years’ Experience working on IT related tasks
• Experience in remote IT help desk will be an advantage
• Certified in Microsoft (MCSA- Microsoft Certified Solutions Associate, MCSE- Microsoft Certified Solutions Expert) will be an added advantage
• Completion of Secondary School mandatory
Knowledge, skills and abilities
• Hands on experience in Microsoft Office 365
• Experience in ICT hardware and software management
• Experience in SharePoint and Microsoft Forms.
Key Personal Competencies
o Attention to detail
o Honesty and integrity. The holder must exercise a strong work ethic and take responsibility for his/her own actions
o Ability to work under pressure.
o Ability to work in a multi-cultural environment
o Capacity to plan and manage your own time effectively. o Ability and eagerness to learn.
o Capacity to work effectively and efficiently with minimum supervision. o Flexibility with respect to working hours and tasks.
o Teamwork
Languages:
• English (working language): fluent, both speaking and writing.
• Somali (working language): mother tongue
How to apply
Please submit complete applications to jobs@som.ngosafety.org and reference “IT Assistant” in the subject line before 1st August 2022.
Applications should be in English and include:
• An Updated CV (maximum 3 pages).
• A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.
Please do not send any additional information. Only short-listed candidates will be contacted. INSO’s Safeguarding Policy
INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.
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