IT Assistant – Kismayo, Somalia

POSITION SUMMARY:

The IT Assistant will be responsible for the support and maintenance of all IT-related hardware and software, will troubleshoot all IT-related activities on the ground. This position is based in Kismayo.

KEY DUTIES & RESPONSIBILITES:

• Provide the needed support on all IT related issues, including installation and testing of workstations, printers, client software, upgrades, and configuration
• Support the implementation and document network operations, processes, and procedures
• Support the HQ IT in the deployment and implementation of office network according to HQ specifications
• Perform user desktop files backup/ synchronization to Company SharePoint and OneDrive
• Perform regular monitoring of staff Laptops file backup/ synchronization to ensure proper functioning
• Install and troubleshoot IT related issues on all computers, phones, internet dongles/modems, printers, printer toners/cartridges, photocopiers tones/ cartridges, etc.
• Monitor printer cartridges usage and other consumables for all the printers at SIF offices.
• Identify and solve possible problems in the network and internet connectivity with the support of IT officer
• Support implementation and enforcement of security on the network and prevent misuse of the IT resources
• Responsible for documentation of IT inventory; work closely with the IT Officer and procurement team to monitor distribution and location of IT equipment by performing a yearly inventory check-up
• Responsible for setting up, implementing, and maintaining hardware firewall
• Keep the network healthy by applying all required security patches and monitoring the correct delivery of all antivirus updates
• Coordinate with HQ IT support staff to identify and troubleshoot problems
• Any other IT-related work as required

Qualifications and Education Requirements

• College diploma or University degree in IT, business administration, or related field is desired.
• 2 year of work experience in an office environment is required.
• Multi-tasking with positive attitude is required.
• Good communication and interpersonal skills are required.
• Proficient at using Microsoft office software: MS Word, Excel, PowerPoint, Outlook, etc.
• Experience in organizing and filing information is required.
• Attention to detail and ability to follow up on tasks to completion.
• Excellent record-keeping and documentation skills are required.
• Flexibility and ability to work in busy environment.
• Written and spoken fluency in English is required.
• Knowledge of Somali language desired

ETHICS AND PROFESSIONAL PRACTICE

• Respect and promote SIF’s Policies and Agree to comply with SIF Code of Conduct and ensures Child Safeguarding standards are upheld.
• Report to your line manager any discrepancies of SIF’s policies among the team or partners
• Maintain confidentiality at all times.

CHILD) SAFEGUARDING STATEMENT:

“SIF commits to respect the “Do no harm” humanitarian principle and ensure child safety is paramount in all its activities. SIF implements a Child Safeguarding Policy (CSP) at head office and for every mission. This position is subject to criminal records disclosure and reference checks. We have zero tolerance for harmful practices and will take any allegation or report of child abuse very seriously

APPLICATION:

Please submit your application (CV, cover letter, 3 references) to the attention of: apply.ken@secours-islamique.org Please use word or PDF format not later than 8^th, December 2021. The position title IT assistant should be indicated on the subject line.

SIF is an equal opportunity employer; females are encouraged to apply. Only short listed candidates will be contacted.

………………………………………………………………………………………

QaranJobs.com

………………………………………………………………………………………

PLEASE JOIN US – QARAN JOBS

Follow us on our Social Media:

Telegram: https://t.me/qaran_jobs

Facebook Page: https://www.facebook.com/QaranJobs.so

Facebook Group: https://www.facebook.com/groups/somaliajobs

Linkedin: https://so.linkedin.com/company/qaranjobs

Twitter: https://twitter.com/QaranJobs

Instagram: https://www.instagram.com/qaranjobs

………………………………………………………………………………………