IT Associate, Mogadishu, Somalia

United Nations High Commissioner for Refugees (UNHCR)

IT Associate, Mogadishu, Somalia

  • Organization: UNHCR – United Nations High Commissioner for Refugees
  • Location: Mogadishu
  • Closing Date: February 12, 2024

Hardship Level

E (most hardship)

Family Type

Non Family with Residential Location

Family Type

Non Family with Residential LocationDanger Pay

Residential location (if applicable)

Nairobi (CO), Kenya



Staff Member / Affiliate Type

General Service


Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

February 12, 2024

Standard Job Description

IT Associate

Organizational Setting and Work Relationships
Under the overall supervision of a (Senior) IT Officer, the IT Associate provides reliable and timely IT services on the application and infrastructure of UNHCR standard IT services in the Area of Responsibility (AoR). S/he normally receives technical guidance from a (Senior) IT Officer for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. In offices where there is no IT Officer, direct supervision may be exercised by the (Snr) Admin Officer as applicable in the duty station.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

– Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment.
– In consultation with the supervisor, establish the IT requirements in field operations, considering the overall IT and Telecom strategy of the region, the operational needs and the security constraints.
– Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate IT needs.
– Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures.
– Maintain records of the installations and repairs/replacements done and keep the supervisor fully informed on the status of the equipment.
– Provide each office, where equipment is installed, with full information for their asset management records.
– If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement.
– Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.
– Add or remove users from the Network.
– Assist in the maintenance of accurate records of users and usage of the Network.
– Carry out minor hardware maintenance.
– Provide Technical Briefing/Training on the equipment to local IT resources and users, including IPs, ensuring that they are able to maintain/use the equipment.
– Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies.
– Decide on appropriate resolution to incidents / problems.
– Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable.

Certificates and/or Licenses
Information Technology;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Experience relevant to the function or particularly on HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers and satellite modems.

Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Previous experience in Emergencies is an advantage.

Functional Skills
TR-Training – Virtual and face to face
IT-Computer Literacy
IT-Microsoft Office Productivity Software
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The incumbent will report to the Associate Administrative Officer based in Sub-Office Mogadishu. H/She will handle daily IT service duties for Sub-Office Mogadishu including South Central field units (Kismayo, Baidoa, Dollow, Dobley and Beletweyne), contributing to the overall Information and Communication Technology (ICT) infrastructure, while also supporting Representation office in Mogadishu as and when required.

The incumbent will monitor and maintain internet connectivity to ensure they are always up and running, making sure that wireless coverage and connectivity is maintained, local area network is functioning well, access points, Cisco Meraki gateways, switches are always reachable. Assisting and liaising with DIST service delivery and manage service provider to resolve incidents and delivering IT Service projects. Contacting ISPs for efficient delivery of Internet services and provide technical advice. Carrying out missions for new installations and routine maintenance tours of ICT equipment in all South-Central offices. Install and assist the daily operation of Security communication and Vehicle tracking devices are working, VHF, Tetra, Satellite devices, Thuraya are working and accessible. Upgrading and replacing ICT equipment in the field, to meet with UNHCR standards.

The incumbent may be required to add/remove user mailboxes, facilitate access to UNHCR IT services, digital platforms, providing training to UNHCR staff on IT services systems and applications. Maintaining the inventory of ICT equipment and keeping track of movements of ICT equipment. Furthermore, the incumbent will support the office identify required standard ICT equipment’s, raising requisitions, and certifying service invoices and delivery notes in order to receive IT services and goods, supporting dispatching of items to field offices and other Sub offices. At least 2 years of Information Technology working experience in UN/UNHCR is desired. Knowledge and hands on experience with PAMA satellite systems, PABX, Cisco routers, satellite modems, computer application packages, wireless, VoIP systems, electricity, generators, and lightning protection is an added advantage.

Required languages (expected Overall ability is at least B2 level):



Desired languages



Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Living and Working Conditions:


Additional Qualifications


IT-Computer Literacy, IT-Microsoft Office Productivity Software, TR-Training – Virtual and face to face



Information Technology – Other

Work Experience


Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness

UNHCR Salary Calculator


Additional Information

Short-listed candidate may be required to undertake a written test.

Functional clearance

This position doesn’t require a functional clearance

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