JOB DESCRIPTION

Job title : IT officer

Department : Administration

Reports to : Administratively to Team leader

Duty Station: Kismayu, Somalia

Closing date for applications: 17th January 2024

JOB SUMMARY

The Lutheran World Federation, Kenya-Somalia Program – IT Officer – Kismayu (Open to Somali Nationals Only)

The Department of World Service (WS) of the Lutheran World Federation (LWF) is the humanitarian and development arm of the Lutheran World Federation. WS provides support to refugees, returnees, internally displaced people, their host communities and communities at risk, focusing on livelihoods, quality services, protection and social cohesion. The Kenya-Somalia Program has been implementing such interventions in Kenya and Somalia since 1992.

The Kenya-Somalia program of LWF WS is seeking a qualified, experienced, and highly motivated IT Officer who will be responsible for user/technical support and maintenance of the entire ICT infrastructure systems for the LWF Somalia sub-Program and support Jubaland Teachers Training College as an instructor/tutor.

DUTIES AND RESPONSIBILITIES

At organizational level;

Manage and administer server services i.e active directory, Hyper V via group policies and offer background office support of the centralized finance ERP software (Sage, Paresys, ODOO) and self-service portal support for ODOO users

Helpdesk – Addresses and resolves incidents & requests, document all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility

Working together with Senior IT officer in Identifying, assessing and controlling risks through analyzing incidences and problem raised through the help desk and evaluate the impact of on our operation and coming up with mitigation procedures that will help in reducing negative impact

Carry out preventive maintenance services on our systems and replacing the necessary parts when the need arises

Ensuring business continuity by conducting and maintaining Data backups, backup testing and data restore per the disaster recovery policy and procedures

Maintain accurate records both in soft and hard copies to support a detailed inventory of hardware and software within the program area.

Ensure effective functioning (installation, operation and maintenance) of all hardware equipment, software, and recommend acquisition of hardware and software following a proper assessment of the current equipment.

Maintain the security and integrity of the Local Area network through the prudent administration of firewall (Sophos) and round the clock monitoring of the network performance through vulnerability scanning, anti-virus system and ensuring that our systems are running on the latest update patch

Conduct IT induction for all new staff (setting up email accounts, laptops and desktop, staff badges, ODOO self-service portal, one drive Back up procedure, introduction to heavy duty printer usage & sharing out ICT policy)

Internet services – ensure that internet connectivity is always stable and whenever it is down, work with the service provider to restore it

Manage & maintain the Local Area Network, extend it when need arise, configure systems, emails and support provision of shareable Local Area Network services i.e Printer, scanners

Work with procurement & logistics office in the procurement of all ICT hardware and software, checking for and ensuring specification compliance.

Prepare, review and monitor the ICT annual budget in consultation with Finance office

Ensure adherence of ICT policy

Any other duty as assigned by the immediate supervisor

At College Level;

Planning lessons and activities that facilitate students’ acquisition of basic and advanced computer skills.

Instructing in a manner that develops students’ confidence in their abilities.

Observing and managing classroom dynamics.

Invigilating and grading projects, quizzes, and examinations.

Tracking and communicating students’ advancement throughout the course.

Ensuring that the computer laboratory remains free from food and drink at all times.

Downloading important software updates and maintaining hardware.

Attending parent-teacher and faculty conferences.

To undertake the following unit as below;

• Microsoft Office – Ms Word, Ms Excel
• Presentation – Ms Powerpoint eBDwTl5 Dgn9o3
• Database – Ms Access, Ms Sql & Ms Oracle
• Computer Essentials (Hardware A+)
• Computer Networking & carry out practicals (N+)
• Online collaboration + Networking

QUALIFICATIONS AND EXPERIENCE

Degree in Information Technology/Computer Science or related field

At least 3 years of progressive working experience in ICT

Relevant Professional certifications – CompTIA A+, N+, CCNA, ICDL, MoL, MCSA/MCSE, Microsoft 365, Security Administrator Associate, Oracle Certification

Teaching certification for the level at which you will be instructing.

Prior experience as a computer teacher.

Excellent presentation abilities.

Strong written and administrative skills.

Nurturing, adaptable approach to instructing.

Passionate about fostering computer literacy and academic excellence.

Must be registered and a member of a IT/Related professional body with a valid practice license.

KEY COMPETENCIES

Working knowledge of project Management Cycle.

Excellent communication, organization and presentation skills

Good analytical and problem solving skills

Ability to work independently with guideline and clear expectations

Ability to tolerate cultural, educational and religious diversity in workplace.

Proficiency in Ms Word, Excel

Report writing skills

A person of high integrity that will model LWF/WS Kenya Somali Program core values:

Dignity and justice

Compassion and commitment

Respect for diversity

Inclusion and participation

Transparency and accountability

KEY RELATIONSHIPS

Internal

External

Somalia Team Leader, Country Representative, General staff Somalia/Nairobi

Government authorities and especially LWF Somalia’s line ministries, Partners NGO/INGO security focal persons, Community networks, Local leaders, religious leaders….

“LWF/DWS is an equal opportunity employer, irrespective of gender, race or religious affiliation. LWF/DWS is a signatory to the Code of Conduct for humanitarian agencies. Our recruitment and selection procedures reflect the organization’s commitment to the prevention of abuse and exploitation of beneficiaries.”

Job application procedure

Our recruitment and selection procedures reflect the organization’s commitment to the prevention of abuse and exploitation of beneficiaries. Disclosure: LWF participates in the Inter-Agency Misconduct Disclosure Scheme developed by the Steering Committee for Humanitarian Response, which requires LWF to conduct reference checks with prior employers including questions about employee misconduct. By proceeding with this job application, you consent to LWF requesting a Statement of Conduct from your previous employers. This Statement of Conduct is requested from previous employers for all candidates for employment and provided to all employers that request it from LWF.

Qualified candidates who are interested in the above position should submit an updated detailed CV and application letter (in English), giving a day time telephone contact and email addresses of 3 (three) referees.

NB: The position is open for Somalia Nationals only.

Apply Here