Centre for Peace and Democracy (CPD)
Loop Moderator (Female), Somalia
Job title: Loop Moderator (Female)
Location: Flexible but in Somalia (first 3 months in Mogadishu for training)
Mode of work: Full time – 100% within the contract period
Reporting to: Loop Lead, Somalia
Base of work: Centre for Peace and Democracy – CPD
Closing date: 25th November 2023.
Loop, hosted by the Somali Centre for Peace and Democracy (CPD) is growing and wants to ensure a wide, diverse, and representative team of moderators to raise awareness of the independent safe feedback mechanism, train civil society actors in how to use and promote Loop and to moderate incoming feedback and sensitive reports in a highly professional and accurate manner.
We are looking for an outstanding individual committed to accountability and the inclusion of all voices and experiences to help shape a more timely and effective response.
Purpose of job
Under the general supervision of the Loop Lead, the Loop Moderator will be responsible for moderating feedback on the Loop platform for Somalia, doing trainings and awareness raising sessions and will coordinate and work closely with the Loop Lead for Somalia and Loop International team in ensuring the successful implementation of the day-to-day activities of Loop in Somalia.
The Loop Moderator will have the following tasks in relation to other Loop team members:
Moderation and sensitive case handling:
- Manage and ensure a positive experience for people already using Loop.
- Check and confirm people registering to the website.
- Moderate feedback on the Loop platform in Somali Maay, Somali Maxatiri, and one or more of these languages: Barawani, Benadiri, Bajuni and Mushunguli.
- Approve or reject stories and replies according to protocols, add tags where possible and make suggestions for improving the protocols based on experience.
- Identify the right people and organizations to see the stories submitted and share it with them, encouraging them to respond on Loop.
- After moderation of the feedback received in the system, escalate the feedback according to severity i.e. sensitive cases e.t.c.
- Translate and transcribe received feedback in the languages the moderator is assigned to into English and vice versa for feedback received in English from the target organizations.
- Flag or fix possible translation errors.
- Support the updating of translation of key terms and translation.
- Forward all sensitive reports including discrimination, protection, Sexual Exploitation, Abuse and Harassment (SEAH), gender- based violence (GBV), and child protection (CP), and all other fraud and corruption, etc. reports based on protocols to the Sensitive Feedback Lead
- Advise the case manager on local ethical considerations, actors, services for survivors etc
Awareness raising and trainings:
- Identify ways to improve the Loop service for people who may want to report an abuse, make a serious allegation etc.
- Encourage more people to use Loop, especially from minority groups, disabled people, elderly, youth etc.
- Help in giving trainings, presentations, and briefings about Loop in person and online.
- Identify ways for more marginalised populations to use Loop safely (may involve translation, pictorial approaches, trust building, advocating for development of certain tech solutions etc).
- Do field trips to promote the use of Loop with partner organisations where needed.
- Attend internal Loop meetings and represent Loop in coordination meetings of groups which may be interested in using Loop.
- Liaise, document and share learning internally and with all partner organisations involved.
- Stay up to date with relevant developments including through reading reports, attending meetings and briefing team members.
- Be an active, positive member of a dispersed global team increasing open and transparent feedback to improve services globally, through the Loop platform.
Skills and Qualifications
Below are the minimum educational and skill requirements for Loop Moderator.
- Diploma in social sciences or any related field, bachelor’s degree in social sciences or Humanitarian/ Development or similar related field will be an added advantage.
- At least 3 years’ experience working in project management and coordination within humanitarian and development sectors.
- Experience in networking widely within the Somali context with a strong understanding of national and international response systems and structures – Cluster system or civil society.
- Demonstrate experience in Safeguarding and Protection with emphasis on work with survivors of PSEA, GBV and Child Protection.
- Experience working with feedback, complaints, hotlines or reporting tools and data would be beneficial.
- Proven ability to work with various online tools, for example: Slack, Google Drive, Facebook, and Microsoft tools.
- Proven ability to represent an organization in audio-visual media, training sessions, conferences or other channels.
- Experience delivering high quality, timely and complete narrative reports is preferred.
Knowledge, skills and abilities:
- Ability to read, write and speak at a professional level in English and Somali Maxatiri and Maay is a requirement.
- The ability to speak and understand at a professional level in Barawani. Benadiri Merka would be a plus.
- Ability to produce high quality outputs in a timely manner while understanding and anticipating the evolving multi stakeholder needs.
- Strong organizational skills
- Ability to work independently or as part of a team.
- Punctuality and respect for others.
- Strong initiative and drive to deliver ahead of time and exceed expectations.
- Ability to work as part of a dispersed team, coordinating with and communicating closely with other stakeholders.
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.
- Treats all people fairly without favoritism.
- Only qualified female candidates can apply.
- A safeguarding check will be required, and a code of conduct signed.
All shortlisted candidates will be tested on English, Somali Maay and Maxatiri and the other Somali languages they indicate that they speak in their applications.
How to apply
Suitable candidates are encouraged to send their applications made up of a cover letter and updated resume with 3 referees’ contact details. If you want to be part of this exciting start up please contact: firstname.lastname@example.org and email@example.com on or before 25th November 2023 with the subject: “Loop Moderator”
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