Level 3 – the responsibilities of the post may require the post holder to have regular contact with or access to children or young people

To support the delivery of Monitoring, Evaluation, Accountability & Learning (MEAL) strategy, policy and practice by helping design programme monitoring systems, support the MEAL staff in their analysis and dissemination of CRM data, and coordinate CRM information management and reporting systems. You will also support the MEAL Officer in hiring and supervising enumerators, you will be responsibilities for proactive call data quality checks, the post holder will manage and follow up enumerator payments, you will also manage taps/smart phone for data collection.

Your support in the delivery of an effective Monitoring Evaluation Accountability and Learning function will play a key role in the expansion and improvement of the quality of Save the Children programmes in Somaliland to increase impact and enable positive change for children

Reports to: MEAL Officer

Dimensions:

Staff directly reporting to this post: None

Support the delivery of effective Programmes, in both development and humanitarian contexts, by:

·       Manage Complaints/feedback and response mechanisms (CRM) and include systems that effectively manage complaints by consolidating complaints and feedback across Somaliland.

·       Receive and register complaints/feedbacks in complaint database of the assigned area. Makes sure that the complaints are logged in a professional and timely manner.

·       Follow up with project staff on feedback and actions taken on CRM cases through to completion and update the status of the cases accordingly.

·       Manage the toll free line and help projects to manage and report on other mechanisms being used at project level.

·       Respond and communicate with the beneficiaries in a dignified manner regarding their complaints/feedback.

·       Provide support to projects to establish and implement accountability mechanisms and reporting by working closely with project field staff to ensure beneficiary (downward) accountability.

·       Produce monthly or quarterly reports on accountability including CRM, information sharing and beneficiary participation in projects.

·       Keep regular follow up of complaints and update complaint database on daily basis

·       Conduct field visit as required and prepare/share field visit report to the line manager.

·       Assist MEAL Officer in all MEAL tasks including monitoring reports, assessments and studies

• Undertake routine data quality verification and quality program monitoring using program quality checklists, compiling findings and sharing them with respective program teams
• Support the sharing of learning related to M&E practices encouraging consideration of results both between and within sectoral teams,
• Complying with and promoting all Save the Children Global policies such as Child Safeguarding, Whistle blowing, Fraud, and Health and Safety.

·       Conduct other task assigned by line manager in line with requirement of MEAL

·       Carry out dual responsibility in case of big emergency as per organizational requirement.

Accountability:

·       Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values

·       Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

·       Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same

·       Widely shares their personal vision for Save the Children, engages and motivates others

·       Future orientated, thinks strategically

Collaboration:

·       Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters

·       Values diversity, sees it as a source of competitive strength

·       Approachable, good listener, easy to talk to

Creativity:

·       Develops and encourages new and innovative solutions

·       Willing to take disciplined risks

Integrity:

·       Honest, encourages openness and transparency

·       Background of implementing effective M&E systems and/or accountability mechanisms in both humanitarian and developmental responses

·       Demonstrable track-record in data tracking, with the ability to support staff and partners on M&E methodology and analyse and disseminate information to a range of stakeholder audiences;

·       Computer literacy, particularly in Word, Excel, and PowerPoint; knowledge of other data analysis software such STATA, SPSS, etc, will be an added value

·       Excellent planning, coordination, and reporting skills, with the ability to organise a substantial workload comprised of complex, diverse tasks and responsibilities;

·       Strong communication and interpersonal skills in English, with experience working in multicultural, multi location, values driven teams;

·       Willingness to work and travel in often difficult and insecure environments;

·       Commitment to Save the Children values

Desirable:

·       University degree in social sciences, economy, statistics, social work, social administration, development studies, information technology or other relevant academic discipline;

·       Background of implementing effective M&E systems or program data base such HMIS/EMIS/CPIEMS/MRP