Operation Manager (Two Position) Internal/External – Jigjiga

Purpose of the Job

To organize the overall operational activities of branches and support the sustainable and profitable growth of the Bank consistently.

 Main Duties and responsibilities:

·   Directs and coordinates the activities of the district offices and branches within the bank’s approved procedure, guidelines and directives of the NBE.

·   Assesses the effectiveness of coordination among branches under the district in performing their day-to-day operation, proposes and executes the necessary actions in consultation with the District Director.

·   Supports branches in the implementation of resource mobilization strategies of the bank.

·   Ensures that operational activities of the district office and branches contribute to the strategic goal of the bank.

·   Collaborates with concerned parties to ensure that district operational risk is identified, assessed and managed.

·   Follows up the proper implementation of Customers’ Complaint Handling Policy and Procedure.

·   Follows up and arranges the supply of office equipment, furniture & fittings, stationeries and the necessary materials and supplies for the smooth operation of both new and existing branches.

·   Ensures effective and proper utilization of resources the bank.

·   Ensure the timely reconciliation of the branch’s book of accounts.

·   Shall ensure the timely clearance of suspense accounts in the district office and branches.

·   Authorizes and follows up on the proper cash consignment of branches per the discretionary limit.

·   Identifies skill and knowledge gap of performers and proposes training.

·   Shall ensure timely rectification of audit findings reported by internal audit, District Principal Compliance officer and branch auditors of branches and take the necessary remedial action.

·   Shall discharge other related duties and responsibilities as assigned by the District Director.

·   Ensures that operational compliance is maintained at all times in conformity with the bank’s procedure and other directives, policies and guidelines.

·   Closely work with branch managers and branch auditors to be compliant at all times and avoid risks.

·   Timely rectifies irregularities identified through operation in consultation with all involved at each level.

·   Summarizes and report irregularities identified and rectified, and outstanding unresolved issues for the attention of the management.

·   Makes follow-up of rectification of irregularities identified by Branch Internal auditors on operations.

·   Conducts compliance assessments on new branches opened concerning branch opening suitability requirements.

·   Collects and reports incident reports as the issue arise.

·   Establishes and updates operational compliance irregularities follow-up log at the district level.