Receptionist – Hargeisa, Somaliland

Background:

Hamadaan Hotel, a newly luxurious five star-hotel in Hargeisa that meets eastern, western and local designs service elements with elegancy contemporary decor designs. We are passionate in serving quality service with paramount experiences.

Job Description

Job Position: Receptionist

Job Description REF: 01/MCP/FFB

Department: Front Office Department 

Responsibilities & Duties:

• Welcome and greet guests
• Answer and direct incoming calls
• Inform guests of hotel rates and services
• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in and check out when the room service expired
• Confirm relevant guest information during the booking process
• Verify guest’s payment method and ensure the outstanding payment bills
• Verify and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Retrieve mail, packages and documents such as faxes for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Manage conference room bookings and scheduling
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area
• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are affected immediately to avoid confusion.
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

How to apply

Please send your C.V. to hamdaanhotel@gmail.com with subject of the position applied or visit the HR/Admin office at Jig-Jiga Yeer in front of National Gas station. The deadline submission will be no later than 25th Dec 2021.

Employability opportunities is equal and encourage women to apply.

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