BURN is the largest vertically integrated modern cookstove company in the world, providing world-class R&D, manufacturing, and carbon offset projects from our HQ in Kenya and across 10 countries in Africa.

BURN is working to create a world where cooking positively impacts all life on Earth, by producing the world’s most efficient biomass, liquid fuel, and electric cookstoves.

Since 2013, BURN has sold 3,600,000+ stoves in Africa. These stoves have helped 7.3 million beneficiaries save over $400 million in fuel expenditures and 5.3 million tons of wood while reducing indoor air pollution by 65%. Our team of 600 people – 51% of whom are women – is on track to produce and sell over 150,000 stoves per month in 2022 at our solar-powered facility in Kenya.

Title: Sales Operations Officer -Hergeisa, Somalia.

We are pleased to announce the following vacancy in the Field Operations Department within the Commercial division based in Hergeisa, Somalia. In keeping with our growing business needs, we are looking for a person who meets the criteria indicated below.

Position Summary

Reporting to the Global Sales Operations Director, the Sales Operations Officer will be responsible for ensuring that the sales team is operating efficiently and effectively and that the company is achieving its sales targets.

Key Responsibilities :

• Sales data reconciliation – Ensure sales data (Registration, manual Sno tracking docs & and payment reference) is fully filled in the appropriate systems & and work with SOM to follow up on the reconciliation of any missing data.
• Monitor the productivity of all sales agents in the field across all channels in their market daily via available dashboards & and against established metrics. Share a weekly analyzed productivity report with the SOM & and commercial team.
• PJP – Shall ensure all PJPs in their market (Sales agents, Team leaders & Territory Sales Managers) are filled & and approved by the relevant supervisor. Shall consolidate this data & and share relevant reports with SOM & commercial team.
• PJP adherence –- Ensure PJP monitoring is ongoing for all agents in their markets & and relevant reports being submitted by supervisors. Shall share PJP performance reports for their market with the SOM in the relevant formats/templates.
• Remuneration structure administration – Ensure performance data is filled for all dashboards in their market & and up to date as per SOP timelines. Shall ensure commission data is accurate (verify this with RSM/TSM/TLs) before sharing performance with SOM & and commercial leads for approval for remuneration.
• Reconciliation & and verification of spend on trade activities – Shall ensure trade spend is only issued against approved PJPs. Will manage the reconciliation of trade spend in their markets by TLs, TSMs & and RSMs monthly & and prepare relevant reports for the SOM & and commercial leads as per the relevant SOPs (not later than 30 days after the end of the month). Rationalization of trade spend (maker checker system).
• Training gaps analysis – Through data analysis, shall support the training officer, TSM & and RSM in the country to identify training gaps within the commercial teams.

Key Qualifications:

• Education and Experience:
• Bachelor’s degree in business administration, finance, marketing, or a related field is typically required.
• Previous experience in sales operations, sales support, or a related field is often required. The specific years of experience needed can vary, but typically employers seek candidates with at least 3-5 years of relevant experience.
• Knowledge of Sales Processes:
• Understanding of sales processes and methodologies, such as lead generation, pipeline management, forecasting, and deal closure.
• Familiarity with sales metrics and key performance indicators (KPIs) to track and analyze sales performance.
• Data Analysis and Reporting:
• Strong analytical skills and the ability to work with large datasets to identify trends, patterns, and insights related to sales performance.
• Proficiency in using data analysis tools like Excel, CRM systems, and business intelligence software to create reports and dashboards for sales teams and management.
• Sales Enablement and Support:
• Experience in developing and implementing sales enablement programs, tools, and processes to enhance the productivity and effectiveness of the sales team.
• Ability to collaborate with various stakeholders, including sales managers, marketing teams, and IT departments, to ensure seamless sales operations and support.

• CRM Systems and Technology:
• Proficiency in working with Customer Relationship Management (CRM) systems, such as Salesforce, HubSpot, or Microsoft Dynamics, to manage and track sales activities, customer interactions, and pipeline data.
• Familiarity with other sales-related technologies, such as sales automation tools, data analytics platforms, and sales forecasting software.
• Communication and Collaboration:
• Excellent verbal and written communication in English and Portuguese
• Ability to effectively interact with sales teams, executives, and other cross-functional teams.
• Strong interpersonal skills and the ability to collaborate with diverse groups of individuals, including sales representatives, marketing teams, finance departments, and IT professionals.
• Problem-Solving and Process Improvement:
• Ability to identify process inefficiencies and develop solutions to streamline sales operations, improve productivity, and enhance overall sales performance.
• Strong problem-solving skills to address complex sales challenges and provide data-driven recommendations.
• Adaptability and Flexibility:
• The sales landscape can change rapidly, so the ability to adapt to evolving market conditions, organizational changes, and new technologies is crucial.
• Flexibility to manage multiple projects simultaneously and prioritize tasks effectively.

How To Apply

Candidates who meet the necessary role qualifications and experience can apply for the role by filling in the required information and uploading an English-language PDF version of their CV or Resume.

BURN is an equal-opportunity employer that is committed to creating the best workplace in the world. Qualified Female candidates are highly encouraged to apply. BURN does NOT charge applicants or candidates any form of fees at any stage of the entire recruitment or onboarding process.

Somali -Kenyan Nationals willing to relocate are encouraged to apply.

Apply Here