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Shabelle Bank
Senior Call Center Operators (3 Positions) – Jigjiga, Somali Regional State of Ethiopia
Deadline: Jun 23, 2022
Job Description
Main Duties:
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
- Keep management informed on issues and problems
- Answering Customer questions regarding best practices or difficult calls.
General Responsibilities
- Record call log.
- Manage large amounts of inbound and outbound calls in a timely manner
- Respond to the needs of customers and provide good service
- Supporting Branch Officers with complaints that they received
Skills and Qualifications
- Degree in Social science, Accounting and Finance or related fields with five (5) years of experience.
- Specialist skills in Microsoft Excel and Google Sheets
- Special experience in call center and related will an advantageous.
- Having working experience for Call center Shabelle Bank is advantageous.
- Computer skills are mandatory.
How to apply
Those who meet the above requirements should submit their short CV (maximum of 3 pages) and a cover letter (maximum 1 page) through hrrecruitement@shabellebank.com
NB: Please note that only short-listed candidates will be contacted at all stages of the selection process. Hard copy or physical applications will not be accepted. The Bank has the right to cancel the post advertised.
Women applicants are highly encouraged to apply.
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To apply for this job email your details to hrrecruitement@shabellebank.com