Mocha Café House

Vacancy Announcement

Supervisor

Restaurant Summary:

Mocha Café House is one of the leading coffee shops, it also provides a brilliant and relaxing atmosphere for people.

General Position Summary:

We are seeking an experienced restaurant supervisor to join our team. In this role, you will be asked to perform a variety of managerial functions. This starts with providing our guests with a consistently high-quality dining experience. To do this, you will need to motivate our staff and demonstrate superior customer service skills.

As a supervisor, you will also help our team meet its standards for quality and profitability. This will involve ensuring that the restaurant is clean and all food health and safety requirements are met. Your job may also require you to hire new staff, train them, and create schedules that reflect the dynamic needs of the restaurant.

Key Roles and Responsibilities:

Make sure that cleaners clean the designated facility areas (Vacuuming, sweeping, and mopping floors, Dusting ceilings, light fittings, countertops, and loose furniture, Scrubbing and sanitizing toilets, sinks, and kitchen fixtures, Emptying trash cans, Washing and drying windows. etc)

Perform and document routine inspection and maintenance activities Notify management of occurring deficiencies or needs for repairs

Make adjustments and minor repairs Stock and maintain supply rooms

Assist in the hiring and training of new employees as well as the continuous training of existing staff

Maintain high-quality food standards and make sure that all area are cleaned

Oversee our kitchen staff’s compliance with all health code and sanitation requirements

Provide exceptional customer service and lead staff to do the same

Respond to customer complaints quickly and resolve them effectively

Develop strategies for improving our customers’ dining experience

Work with staff to project future needs for kitchen supplies, goods, and cleaning products.

Maintain inventory of all needed supplies

Identify methods our restaurant can use to cut waste, decrease costs, and improve profits

Manage the work schedules of our restaurants staff

Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.

Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.

Checking in on dining customers to enquire about food quality and service. Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.

Reviewing customer surveys to develop and implement ways to improve customer service.

Resolving customer complaints in a professional manner.