Waiter – Hargeisa, Somaliland

Background:

Hamadaan Hotel, a newly luxurious five star-hotel in Hargeisa that meets eastern, western and local designs service elements with elegancy contemporary decor designs. We are passionate in serving quality service with paramount experiences

Job Description

Job Position: Waiter

Job Description REF: 016/MCP/KF

Department: Kitchen/ Floor

Responsibilities & Duties:

• Welcomes customers when they arrive at a restaurant, cafe, or other eating or drinking establishment
• Staying attentive to the needs of guests in the dining area
• Provide the perfect service experience for restaurant patrons
• Ensure the guest feels important and welcome in the restaurant
• Ensure hot food is hot and cold food is cold
• Adhere to timing standards for products and services
• Provide excellent customer service for each guest entering the establishment
• Introduces customers to the menu and announces daily or seasonal menu specials
• Maintains familiarity with menu items, specials, and restaurant information
• Answers questions about menu items, ingredients, and pricing
• Takes customers’ orders for food and drink by writing them on a ticket, entering them into a tablet, or memorizing them
• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
• Take customer orders and relay this to the kitchen.
• Serve food and beverages to customers.
• Listen to any complaints that patrons have and address them appropriately.
• Prepare bills and process payments.
• Apply positive suggestive sales approach to guide guests
• Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates
• Look for ways to avoid waste and limit costs
• Assist in keeping the restaurant clean and safe
• Provide responsible service of alcoholic beverages
• Deliver food and beverages to any table as needed
• Must follow all cash handling policies and procedures
• Report to property on time and in proper uniform
• Process payments of food and drink orders with the cash register
• Coordinate with kitchen staff to deliver accurate food orders
• Provide excellent customer service for each guest entering the establishment
• Deliver all food items to tables in the correct order and to the appropriate customer
• Check in with assigned tables periodically to ensure a positive experience for guests
• Ensure a clean environment and that designated tables are properly arranged
• Awareness of which items are solid out or unavailable daily
• Actively maintain a clean dining space for guests by clearing away empty glassware
• Check that customers are satisfied with their meal.
• Passes customer orders along to kitchen staff for preparation
• Prepares drinks and serves them to customers
• Collects food orders from the kitchen, verifies that they are correct, and serves them to customers
• Ensures that customers are satisfied with their meals and processes orders for additional courses if necessary
• Removes used dishes, glasses, and flatware from tables
• Prepare the bill for tables when requested.
• Cash up bills and ensure that the correct amount has been paid.
• Administer change to tables if needed.
• Following health code standards with regards to the handling of food
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more

How to apply

Please send your C.V. to hamdaanhotel@gmail.com with subject of the position applied or visit the HR/Admin office at Jig-Jiga Yeer in front of National Gas station.

The deadline submission will be no later than 25th Dec 2021.

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